Using MG6220 Scanner with Mac OS Catalina

jm510 — Tue, 09 Jun 2020 22:01:19 GMT

I've had my MG6220 printer/scanner for several years now, but I recently switched from a PC to a new Mac running macOS Catalina, and while I am able to connect and print wirelessly, I haven't been able to find a way to get the scanner to work with my Mac. The only workaround I have right now is to scan to a usb drive and then connect the usb drive to my mac to transfer the scans. I used to be able to send the scans directly to my PC laptop, and would love to be able to do that with my Mac now.

Can someone let me know if there is a solve for this issue or if this feature is simply incompatible with Catalina. Thanks in advance!

Re: Using MG6220 Scanner with Mac OS Catalina

Patrick — Wed, 10 Jun 2020 19:39:35 GMT

Hi jm510,

The PIXMA MG6220 is not compatible with macOS v10.15. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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Using MG6220 Scanner with Mac OS Catalina

Re: Using MG6220 Scanner with Mac OS Catalina