topic Re: (PIXMA MG3620) Black ink cartridge stuck in color slot in Desktop Inkjet Printers

(PIXMA MG3620) Black ink cartridge stuck in color slot

laneyp — Mon, 08 Jun 2020 23:28:42 GMT

I accidentally put a new black ink cartridge in the color ink slot. I can't get it out even when I turn the printer on and let the slots reset. The black ink slot is empty. How do I get this cartridge out?

Re: (PIXMA MG3620) Black ink cartridge stuck in color slot

shadowsports — Tue, 09 Jun 2020 02:32:47 GMT

Greetings,

Hard for us to help with this from where we sit.

Seems like you will need to firmly but gently remove the cartridge from its stuck position. We hope the printer isn't damaged.

Good luck.

Re: (PIXMA MG3620) Black ink cartridge stuck in color slot

Patrick — Wed, 10 Jun 2020 17:54:52 GMT

Hi laneyp,

Please try to pry the ink cartridge out. If you are unable to, please contact our support group using the following link:

http://Canon.us/ContactLI