G7020 sometimes stops working and must be power-cycled before Mac can communicate with it again.

PHL1365 — Tue, 01 Dec 2020 02:45:45 GMT

This has happened intermittently several times to users in my family.

Send a PDF to print, nothing comes out. Cancel print job and send again. Mac printer queue endlessly says it is looking for the printer.

Pressing the power button on the printer does not turn it off. I need to hold the button for ~ 5 seconds and then the printer will shut off after terminating some internal function. When the printer is turned back on, it works normally.

They are using the Google Docs PDF viewer. Would switch them to Adobe Reader, but they use Google Docs, which uses Google PDF viewer for it's print preview function. Does not seem to occur when printing Word documents, etc.

Re: G7020 sometimes stops working and must be power-cycled before Mac can communicate with it again.

Patrick — Fri, 18 Dec 2020 20:13:07 GMT

Hi PHL1365,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

topic Re: G7020 sometimes stops working and must be power-cycled before Mac can communicate with it again. in Desktop Inkjet Printers

G7020 sometimes stops working and must be power-cycled before Mac can communicate with it again.

Re: G7020 sometimes stops working and must be power-cycled before Mac can communicate with it again.