topic Re: TS9521C prints wirelessly but does not connect in scan mode in Desktop Inkjet Printers

TS9521C prints wirelessly but does not connect in scan mode

michaeljbolte — Wed, 25 Nov 2020 22:16:48 GMT

This seems to be a common complaint, but I have not come across a solution.

Just set up TS9521C. Prints fine from my computer via the wireless network, but running the IJ Scan Utility I get this error:

Cannot communicate with scanner. Possible reasons:
- Scanner is turned off.
- (If using wired LAN connection) It is disconnected from wired LAN.
- (If using Wi-Fi connection) Signal strength is poor due to obstructions.
- (If using USB connection) USB cable is disconnected.
- Other software or another user is using the scanner.

Please check and try again.

None of those things are the problem.

I downloaded the latest version of IJ Scan Utility. Still have the same problem.

Macbook Pro with OSX 10.13.6

any suggestions?

Re: TS9521C prints wirelessly but does not connect in scan mode

Patrick — Fri, 18 Dec 2020 18:18:56 GMT

Hi michaeljbolte,

Please open the IJ Scan Utility. In the upper right corner, please click the Refresh button.

Select your TS9520 series from the list and then attempt to scan.

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com

Re: TS9521C prints wirelessly but does not connect in scan mode

ashishuts — Tue, 06 Jun 2023 20:58:37 GMT

Hi, were you able to solve this problem. I have started encountering the same problem with my printer. I am able to print but it is not getting recognized for scanning. Will highly appreciate your response. Thanks.

Re: TS9521C prints wirelessly but does not connect in scan mode

abrayome — Wed, 10 Jan 2024 21:44:54 GMT

no refresh button on ijscan

Re: TS9521C prints wirelessly but does not connect in scan mode

NDLYA97 — Sat, 27 Jan 2024 19:58:17 GMT

Hi,

I recently got this printer as well and was getting the same error message. I ended up fixing the problem for myself and hope it helps anyone else. The computer I use runs Windows 10.

I went into the wi-fi settings for the network I was currently connected to and changed my "network profile setting" from "Public" to "Private". If this doesn't help it could possibly be a firewall issue and may need actual IT support to give access somehow.