topic Re: I can print, but computer won't recognise scanner anymore in Desktop Inkjet Printers

I can print, but computer won't recognise scanner anymore

vivienne002 — Wed, 25 Nov 2020 15:32:36 GMT

Hi, i've have a Canon Pixma TS5051 since March, it worked staright out of the box both prining and scanning. Today I went to scan a document, and laptop states there is no scanner connected! I have tried deleting the printer and reconnecting it, down loading new drives, and swithing the laptop and printer off, but all to no avail. the printer continues to print, but I try and scan anything and a message comes up saying 'conect a scanner'.

Any help would be appreciated

Re: I can print, but computer won't recognise scanner anymore

Stephen — Wed, 25 Nov 2020 15:45:36 GMT

Hello!

So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x/11), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: I can print, but computer won't recognise scanner anymore

vivienne002 — Wed, 25 Nov 2020 16:14:20 GMT

Hi, operating Windows 10 in the UK

Re: I can print, but computer won't recognise scanner anymore

vivienne002 — Wed, 25 Nov 2020 16:14:58 GMT

Connected by WIFI