MG 3522 Won't print docs

MG3522 — Fri, 20 Nov 2020 02:41:13 GMT

I'm unable to print from my MG 3522.

It was working normally with no issues prior to today. I have made no recent changes to settings or drivers. The most current driver is dated may/2015 and is installed.

It powers on normally and the wifi light is on. But when I try to send a doc to it the program says that the printer is reporting an error. In the Windows printers window it reports error. If I try to restart the print job it says the printer is not responding.

I connected the printer via a USB cable and ran the My Canon Printer apps "diagnose and repair printer" function. It came back all good and printed a test page consisting of the test results but the priinter status function was unable the contact the printer (USB cable sitll connected).

No alarm light on.

I'm unable to to print via the USB cable either.

Any ideas?

Thanks

Re: MG 3522 Won't print docs

Patrick — Thu, 17 Dec 2020 20:04:35 GMT

Hi MG3522,

Reinstalling will resolve this issue. To do this, please disconnect the USB cable follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MG3500 series and left click on Remove device. Repeat until all MG3500's are removed.

5. In the upper left corner, click on Control Panel (or the Back button).

6. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

7. Click once on "Canon MG3500 series MP Drivers" and then click Uninstall at the top.

8. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

9. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg-series/pixma-mg3522/pixma-mg3522?tab=drivers_downloads

2. Click the Select button next to "MG3500 series MP Drivers Ver. 1.01".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mp68-win-mg3500-1_01-ejs.exe" to begin the installation.

6. Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to print.

topic MG 3522 Won't print docs in Desktop Inkjet Printers

MG 3522 Won't print docs

Re: MG 3522 Won't print docs