topic Re: Completely Remove Printer Driver & Software in Desktop Inkjet Printers

PIXMA TS9020: A Required File Is Missing...

GrandCanon — Wed, 18 Nov 2020 16:35:31 GMT

I get the following error every time I try to scan using IJ Scan Utility2 on my Pixma TS9020. I've chatted with TS twice and each time they have me reinstall the printer driver/software.

I've tried all combinations of driver/software to no avail. It works the first couple times. Then back to not working. What gives? Since I rarely scan, I cannot be certain that it did work continuously on my brand new Mac Pro (10.15.7).

Completely Remove Printer Driver & Software

GrandCanon — Fri, 20 Nov 2020 16:46:26 GMT

I posted an error (A Required File Is Missing...) a couple days ago and have received no replies. I was wondering if anyone call tell me how to completely remove my Canon Pixma TS9020 printer from my Mac Catalina (10.15.7) system.

Re: Completely Remove Printer Driver & Software

jrhoffman75 — Fri, 20 Nov 2020 17:39:13 GMT

This may give some guidance

https://support.usa.canon.com/kb/index?page=content&id=ART158050&cat=0011B001&actp=LIST

Re: Completely Remove Printer Driver & Software

GrandCanon — Fri, 20 Nov 2020 18:31:31 GMT

Thanks John! I will try this and report back when I've confirmed the error is not recurring after a few times of use and computer reboots!

Re: Completely Remove Printer Driver & Software

GrandCanon — Wed, 25 Nov 2020 17:36:09 GMT

I followed instructions and removed and reinstalled printer. But I still got the same error. I then let Mac choose the driver instead of selecting TS9020 as the driver. It chose Canon TS9020 series-AirPrint as the kind (driver) and it has been working well. Thought you might want to know for future unfortunate Mac users! Thank you again!