topic Re: Canon Pixma TS5050 Error Code: 5 156 69 in Desktop Inkjet Printers

Canon Pixma TS5050 Error Code: 5 156 69

RobCharles1981 — Mon, 16 Nov 2020 12:43:21 GMT

Hi I have the Pixma TS5050 and I'm on Windows 10

And it appears the scanner funcion has stopped with the error code 5 156 69

I've reinstalled the Software and disabled my AV and FW still the problem happens.

I can print and as well as copy which is puzzling!

Any ideas please?

Many thanks!

Re: Canon Pixma TS5050 Error Code: 5 156 69

rug_rat — Mon, 16 Nov 2020 13:24:21 GMT

Hi there, I'm not sure why I was emailed your question because my issue was completely different. I had the dreaded U520 wrong printer head error. I looked up your error code and the only solution I saw was someone disconnected from their VPN and the scanner started working again. I would check to see if that works for you. Other than that I'd recommend a new scanner tthat is made by anyone other than Canon, HP, or Kodak. They don't seem to care much for you once you've bought their printer. I see a lot of people buying Epson and Brother. Happy hunting.

Re: Canon Pixma TS5050 Error Code: 5 156 69

Tiffany — Mon, 16 Nov 2020 13:31:56 GMT

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA

Re: Canon Pixma TS5050 Error Code: 5 156 69

shadowsports — Mon, 16 Nov 2020 15:01:43 GMT

@rug_rat wrote:
Hi there, I'm not sure why I was emailed your question .......

If you received an email, its because you are subscribed or have asked to be notified when someone posts or replies to this thread.

To change, click on your user profile, select > My Settings > Subscriptions and Notifications tab

Re: Canon Pixma TS5050 Error Code: 5 156 69

RobCharles1981 — Mon, 16 Nov 2020 16:30:51 GMT

Thanks all for not helping me with this situtation - what a let down!