TS5020 Scanner problems

Des1313 — Tue, 01 Sep 2020 15:26:05 GMT

I had been having issues using the scanner wireless so I updated the drivers. It didn't solve the problem so I've been plugged in - but now I am getting the following error. I got the same error a few weeks ago and I downloaded and reinstalled the driver and it worked for a while. So I tried to do the same, only this time the driver won't install. Per the instructions, there should be a set up file - but I can't find it. Not sure what to do. I was able to do this a few weeks ago. Not sure what changed.

Mac OS Catalina.

Re: TS5020 Scanner problems

Patrick — Tue, 13 Oct 2020 13:20:03 GMT

Hi Des1313,

Please download and install the "ICA Driver" from our web site:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-series-inkjet/ts5020-black/pixma-ts5020?tab=drivers_downloads

Once on that page, please click the Select button and then the Download button to download the scanner driver.

When the download is complete, please open/run it to install the driver.

Once the driver is installed, please click on the lnk below to access the Software page to download and install the "IJ Scan Utility2":

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-series-inkjet/ts5020-black/pixma-ts5020?subtab=downloads-software

You can use the IJ Scan Utility2 to scan with your PIXMA TS5020. For more information regarding the IJ Scan Utility2, please use the following link from the online manual:

https://ugp01.c-ij.com/ij/webmanual/ScanUtility/M/TS5000%20series/2.0/EN/SU/Top.html

topic TS5020 Scanner problems in Desktop Inkjet Printers

TS5020 Scanner problems

Re: TS5020 Scanner problems