ix6820 - Printing 11x17 - Error - Wrong Paper Size

tomme01 — Wed, 27 Jan 2021 21:39:16 GMT

Hello,

Just bought an ix6820 Pixima and when I try to print 11x17 it pulls the paper through and doesnt print. The the orange lgiht flashes twice indicating the wrong paper size. I assured the the image is set up with an artboad of 11x17. I am using 11x17 paper. I am using Adobe Illustratror but I tried printing from Acrobat and the Cannon Easy Print software. I am on a MAC with OS 11 Big Sur. I am not sure why this is happening. Any helpw ould be appreciated.

Tom Patterson

Re: ix6820 - Printing 11x17 - Error - Wrong Paper Size

Patrick — Tue, 16 Feb 2021 20:16:46 GMT

Hi Tom Patterson,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

topic ix6820 - Printing 11x17 - Error - Wrong Paper Size in Desktop Inkjet Printers

ix6820 - Printing 11x17 - Error - Wrong Paper Size

Re: ix6820 - Printing 11x17 - Error - Wrong Paper Size