topic Re: Multiple Printer Problems - Brand New in Desktop Inkjet Printers

Multiple Printer Problems - Brand New

walkinman347 — Mon, 31 Aug 2020 05:47:52 GMT

Doesn't Canon have assistance for brand new purchase of printers? I can't locate a number or any part of the Canon website where I can get in touch with someone for assistance. I used to have a Canon Pixma MX series printer that worked great for me right out of the box for many years, but suddenly developed a paper jam internally somewhere that I could not access. I figured it would cost more to have it serviced than it was worth, so I purchased a brand new Canon Pixma TR8520 which has multiple problems right off the bat.

Canon does not support loyal customers with some kind of phone support?

Re: Multiple Printer Problems - Brand New

Stephen — Mon, 31 Aug 2020 12:24:26 GMT

Hello!

Welcome to the Canon Forums!

The Forums aren't intended for immediate assistance. If your question is of an urgent nature,click HERE to log in or create your My Canon Account to discover your personalized support options, once you've registered your printer.

If you're outside of the USA, please click HERE to find your support options.

Re: Multiple Printer Problems - Brand New

walkinman347 — Tue, 01 Sep 2020 03:59:12 GMT

I already have a My Canon account, I already have my BRAND NEW printer purchased 8/17/20 registered and have already discovered support/NO SUPPORT options for my BRAND NEW printer purchased 8/17/20 that does not work as advertised. Thank you for the non-immediate non-assistance.

Re: Multiple Printer Problems - Brand New

Porcha — Tue, 01 Sep 2020 12:27:38 GMT

If you could please send us a private message with your name, telephone number, and email address so we could look into this?