MG5650 not scanning - MAC

RobMilligan — Thu, 12 Nov 2020 15:23:18 GMT

The scanner is not working, added, and removed it several times. The printer function OK but it will not scan. MacBook has the latest update and the printer has the latest firmware. When I open the printer, and select the scanner and try to get it to scan nothing happens. Any tips?

The second issue relates to a new MacBook Pro, the printer can be added and will print wirelessly, no problem but I don't get the option to scan, just print. Again any help would be most appreciated.

I tried downloading Canon's IJ scan utility and when I launched it, it keeps saying the two couldn't communicate even though they are both on the same wifi and the signal strength is good.

Re: MG5650 not scanning - MAC

Porcha — Thu, 12 Nov 2020 15:29:57 GMT

Hi,

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

topic MG5650 not scanning - MAC in Desktop Inkjet Printers

MG5650 not scanning - MAC

Re: MG5650 not scanning - MAC