topic Re: MX 922 - IJ scan utility install issue in Desktop Inkjet Printers

MX 922 - IJ scan utility install issue

magntag — Mon, 02 Nov 2020 21:23:58 GMT

I recently replaced my home desktop computer with a Lenovo laptop. I installed the Canon software on the new computer and the printer appears to function correctly. However, the IJ Scan Utility was not installed from the CD. So I went to the Canon website and reinstalled the MP driver download which contains this utility. But again, the IJ Scan Utility is noit installed.

Is there any reason for this utility to not install on my new computer?

Re: MX 922 - IJ scan utility install issue

Patrick — Fri, 11 Dec 2020 17:53:53 GMT

Hi magntag,

Please press the Windows key on your keyboard and the letter S, then let both go.

In the Search box, please type IJ Scan Utility.

Please open the IJ Scan Utility by clicking the application from the search results.

Re: MX 922 - IJ scan utility install issue

magntag — Fri, 11 Dec 2020 20:14:52 GMT

No, that did not solve the issue. The driver is not installed. I receive this error message:

"A scanner driver supporting this software is not installed. Install it and try again"

I have attempted to install this software multiple times but it is never installed.