topic Re: Scanner not appearing in Desktop Inkjet Printers

Scanner not appearing

cosmiceagle — Thu, 29 Oct 2020 17:58:17 GMT

I just setup a new computer Dell Inspiron 15 5000 Windows 10 via docker 6000. The printer works fine but the scanner does not. I don't see it in the settings section. I have tired updating the drivers to no avial. It says please wait then nothing.

Re: Scanner not appearing

Stephen — Thu, 29 Oct 2020 18:07:49 GMT

Hello!

So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), any error messages you're seeing, and the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Scanner not appearing

cosmiceagle — Thu, 29 Oct 2020 18:13:40 GMT

It is an Pixma MX420 connected by USB to the docking station, not seeing error messages it just stops after the "please wait momentarily" message. THX

Re: Scanner not appearing

cosmiceagle — Thu, 29 Oct 2020 22:50:50 GMT

Hi I figured it out by downloading MP Nav