topic Re: ERROR CODE B200 AND SCANNING in Desktop Inkjet Printers

ERROR CODE B200 AND SCANNING

NinaJD444 — Fri, 07 Aug 2020 19:04:09 GMT

This MX922 is a replacement for a previous Canon printer which had similar error codes that I couldn't correct and ended up trashing it. Now I have the same situation with this Canon and am thinking I need to switch manufacturers. When it works, it prints and scans fine. But this is ridiculous. I have followed instructions from this group to correct:

ERROR CODE B200 - turn off, unplug for 1 minute; open printer carriage door, turn back on, close carriage door when it returns halfway. It fixes it for a few printings, then reocccurs. Sometimes takes several times with this process.

Scanning issue - SET THE PC TO START SCANNING! New issue - followed this:

Click on the Windows Start button, click on Canon Utilities, IJ Scan Utility and then the IJ Scan Utility to open that program.

At the top, next to Product Name, please make sure Canon MX920 series Network is selected.

Place an item face down on the scan glass of your PIXMA MX922.

4. Click the AUTO button on the IJ Scan Utility

No change! Beginning to hate this brand. ANY ADDITIONAL INFO APPRECIATED. THANKS!

Re: ERROR CODE B200 AND SCANNING

NinaJD444 — Fri, 07 Aug 2020 19:07:30 GMT

MORE - Running Windows 10. Do I need to remove the printer, and reinstall as new?

Re: ERROR CODE B200 AND SCANNING

NinaJD444 — Sat, 08 Aug 2020 16:15:49 GMT

I finally found this video on how to remove and clean the print head.

https://www.youtube.com/watch?v=h8wHXXvO1hY

Re: ERROR CODE B200 AND SCANNING

NinaJD444 — Sat, 08 Aug 2020 23:40:48 GMT

This did not fix my issue.

Re: ERROR CODE B200 AND SCANNING

Patrick — Mon, 10 Aug 2020 17:42:50 GMT

Hi NinaJD444,

The B200 error is an indication that an internal part inside of your PIXMA MX922 has failed and your PIXMA MX922 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.