topic Re: Scans disappeared in Desktop Inkjet Printers

Scans disappeared

Meohmy — Thu, 06 Aug 2020 23:55:55 GMT

I have a Multifunction Printer (Pixma TR8520). After scanning several sets of pages, and exiting the IJ Scan Utility, all the pages disappeared. They aren't where they usually are in my documents and I can't find them anywhere else. Did I do something to erase them, or am I just not looking in the right place?

Re: Scans disappeared

Patrick — Mon, 10 Aug 2020 16:32:55 GMT

Hi Meohmy,

Please open the IJ Scan Utility. In the lower right corner of the Utility, please click the Settings button.

When you perform a scan, the location that the image/PDF is saved can be changed here.

For example, if you were using the "Document" button on the IJ Scan Utility, please click on Document Scan on the left side.

On the right side, the location where those scans are saved is listed next to "Save In".

You can change that to a different folder, if you like.

For more information, please use the following links:

The Setings dialog box:

(Windows) https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/TR8500%20series/1.1/EN/SU/Su-PAGE3.html

(Mac) https://ugp01.c-ij.com/ij/webmanual/ScanUtilityLite/M/3.0/EN/SUL/Sul-PAGE3.html

The Document Scan dialog box:

(Windows) https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/TR8500%20series/1.1/EN/SU/su-110.html

(Mac) https://ugp01.c-ij.com/ij/webmanual/ScanUtilityLite/M/3.0/EN/SUL/sul-110.html

Re: Scans disappeared

Meohmy — Mon, 10 Aug 2020 16:57:07 GMT

Thanks!

Re: Scans disappeared

Patrick — Mon, 10 Aug 2020 18:27:49 GMT

You're welcome