topic Re: Pixma ts9020 Will not print color in Desktop Inkjet Printers

Pixma ts9020 Will not print color

dbotchick — Sat, 11 Jul 2020 18:35:42 GMT

3 year old ts9020 will not print color. B & W is fine. Installed new print head, cleaned nozzles, downloaded new drivers, nothing works. Any ideas

Re: Pixma ts9020 Will not print color

Michael — Tue, 21 Jul 2020 19:10:45 GMT

Hello.

Try removing and reinstalling the ink tanks. Also, check to make sure that the bright orange tape has been removed from the top of each ink tank as well. Once the tanks have been reinstalled, try one or two deep cleanings from the Maintenance menu on the printer to see if there is any improvement.

Re: Pixma ts9020 Will not print color

dbotchick — Tue, 21 Jul 2020 21:09:00 GMT

Thanks,

Tried all those things, several deep cleanings, new printhead. There is no response whatsoever on color. Color is totally gone. Grayscale is not enabled.

Re: Pixma ts9020 Will not print color

ArthurJ — Tue, 28 Jul 2020 19:53:12 GMT

Hi dbotchick,

I recommend contacting our chat team.The real time support would be most beneficial in this case.

To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you.