topic Re: Printer says paper is jammed but there is no paper in it in Desktop Inkjet Printers

PIXMA MX870 says paper is jammed but there is no paper in it

fiveaugers — Wed, 17 Aug 2022 14:36:30 GMT

I keep getting an error message that says the rear paper is jammed. There is no paper in the machine anywhere. This printer is only a month old.

Re: Printer says paper is jammed but there is no paper in it

Naomi — Thu, 24 Jan 2013 01:06:22 GMT

Hello fiveaugers!

To have a better understanding of your issue, please let everyone know which model printer you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with paper jam troubleshooting and suggestions specific to your printer model.

Thanks!

Re: Printer says paper is jammed but there is no paper in it

rwhughes — Sun, 27 Jan 2013 16:30:36 GMT

Hi, me too! I'd like to be included in the answer to "fiveaugers" question.

I have a PIXMA MX870 and have the following message:

"ERROR"

"Paper Output Slot"

The paper is jammed"

"Clear the paper and press OK"

There is no paper in the machine. I've pressed "OK" numerous times. I've even unplugged the printer from the wall outlet ... still have the same message.

One of the unfortunate side affects to this, is that it has locked the printer in print mode, and I can't access any of the other features (FAX, Copy, Scan).

Re: Printer says paper is jammed but there is no paper in it

Michael — Sun, 03 Feb 2013 16:18:45 GMT

Hello.

Please try the following to see if we can resolve your issue:

1. Turn the printer off.

2. Unplug the power from the printer for at least 5-10 minutes.

3. While unplugged, remove any paper from the unit.

4. Double check for any obstructions found in the unit or paper paths.

5. If no obstructions are found, plug the power back in and turn the unit on.

If the issue persists, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Printer says paper is jammed but there is no paper in it

rwhughes — Mon, 04 Feb 2013 04:38:46 GMT

Understood. I've done that a couple times. I also called the "Contact Us" folks and got the name of a Canon Authorized repair facility here, in Tucson.

Taking it in Monday ... I'll let the Forum know the diagnosis.

Ron

Re: Printer says paper is jammed but there is no paper in it

rwhughes — Tue, 05 Feb 2013 16:51:46 GMT

Sadness ... it's terminal.

"Fiveaugers" never identified his model, so this may not apply to him ...

As I stated on Sunday's post, I was going to take it in to a Canon Authorized repair facility. They just called me.

The manufacture of replacement parts for the MX870 has been discontinued. In my case, the problem was a bad pressue roller. Being MD'd, the repair facility cannot get the part. They told me Canon has offered me an upgrade to a newer model. I can get a factory referbished unit or a new unit. Being a cheap so 'n so, I ordered the factory referbished unit.

Good luck "Fiveaugers"

Re: Printer says paper is jammed but there is no paper in it

Ramblerkat — Wed, 28 Oct 2015 01:37:57 GMT

I have the same problem and my printer is less than a month old. I have a Canon MG29222 there is absolutely no paper in it anywhere, I have uplugged and waited 5 minutes, plugged back in and still no go. It has been very noisy from the very get go. This is my first Canon printer and probably my last. I'm very disappointed as I have a Canon camera which I love. This printer is horribler.

Re: Printer says paper is jammed but there is no paper in it

lynch82600 — Thu, 26 Nov 2015 01:16:34 GMT

I have an MG2922 as well and it's a piece of junk. From day one it keeps telling me the port is in use, even though it's not. (I only have one computer hooked up to print wirelessly.) Now it keeps telling me a paper jam- but there is no paper jammed. I just printed 1 page and when I went to print page 2- it suddenly said paper jam. Now it's making weird clicking noises. I'm going to return it this week and get a different brand. I'm highly disappointed in this printer.

Re: Printer says paper is jammed but there is no paper in it

miche1968 — Sun, 27 Dec 2015 14:32:23 GMT

Me too, wish i stuck with HP printers. My Pixma MG3500 has been rubbish from the start, after just a month i can no longer print.

Re: Printer says paper is jammed but there is no paper in it

Ramblerkat — Sun, 27 Dec 2015 14:50:41 GMT

I solved my problem. I went and bought a hp. I'm disappointed as I use a canon camera and think highly of their reputation. I hope they do something to put out better printers.

Re: Printer says paper is jammed but there is no paper in it

lynch82600 — Sun, 27 Dec 2015 15:15:04 GMT

I solved my problem also. I returned my canon and purchased an HP. Works like a champ!

Re: Printer says paper is jammed but there is no paper in it

jbgrun — Thu, 23 Jun 2016 18:36:43 GMT

I suddenly have the same problem. There WAS an envelope jommed in the rear, but even after removing it, I'm getting the same message & am unable to use printer. Model PIXMA MX922. Less than 6 months old.

Re: Printer says paper is jammed but there is no paper in it

RichSad — Fri, 19 Aug 2016 16:03:37 GMT

I too am having this problem on a Pixma MG2920. It started when there was a page stuck at the output tray. It wasn't really jammed but it hadn't fully ejected the page so I can forgive the printer for thinking it was jammed.

I unplugged printer from USB and power. Followed all instructions. This is a small printer and it is easy to see that no paper is jammed in the printer. I plugged it all back in. I pressed Start (it seemed to "remember" that it was jammed).

I've repeated this process numerous times. As far as I can tell this machine will never print again.

This was my first Canon printer in decades. First the WiFi stopped working and I had to use USB. This happened almost immediately after purchasing. But I kept it and printer about 50-100 pages over the time I've had it. I get lost of errors and mysterious problems. I am just pretty unhappy. Today I am going to have to run out and purchase a new printer since this one is dead and I absolutely have to print a bunch of stuff from home today.

To be fair this was an inexpensive printer. But still I would have expected that it would work as advertised for at least 1000 pages or so.

Re: Printer says paper is jammed but there is no paper in it

GonzagaBonnie — Tue, 06 Sep 2016 06:46:27 GMT

I have a Canon MG2922 (purchased a few months ago and just put in new ink cartridges). Printed one page of a six-page document and stopped, insisting that there was a paper jam. I can see the entire paper path. There is NOTHING THERE!

Yes, I turned it off and unplugged the machine for 10 minutes. I even watched the video hoping I had missed something (https://www.youtube.com/watch?v=ZuEmymjw94M)

Should have purcahsed an HP, but the store was all out and I was in a bind. THIS IS JUNK - JUNK I PAID $65 FOR AND ANOTHER $50 FOR THE INK!!!

You have ruined my last homework assignment and I will never recommend your products at work now or in the future.

Never again Canon...never again.

Re: Printer says paper is jammed but there is no paper in it

MICHAEL_FULPS — Tue, 04 Oct 2016 19:28:43 GMT

I am encountering the same issue with my MG2922. It is frusterating but honestly for the price to buy the XL refill ink cartriges I can just go buy another printer. That is actually why I have this one. I went to Walmart to buy ink for my last printer and this one was cheaper than the refills and included WiFi. No big deal, I'll just buy another one today.

Re: Printer says paper is jammed but there is no paper in it

12aparrish — Sun, 06 Nov 2016 23:18:51 GMT

I have had the same problem with mine. I'm in college and purchased it for when I don't want to go to the library to print something. I have literally printed one page and have had an error since. Unfortunately I threw out the box and receipt when i opened it even though I didn't use it till a week later. Extremely disappointed. That $40 could have bought this college kid food for two weeks.

Re: Printer says paper is jammed but there is no paper in it

jlake9555 — Mon, 06 Feb 2017 00:36:45 GMT

THis is the wrst printer I have ever owned I have tried everything and it doesnt help . It crapped out the first time I changed the ink. You should be ashamed of yourselves you rip\ off artists! F U!!!!

Re: Printer says paper is jammed but there is no paper in it

ShirleyLenz — Mon, 13 Feb 2017 17:18:18 GMT

CanonMP210

Re: Printer says paper is jammed but there is no paper in it

GORDON-MAXWELL — Sun, 26 Feb 2017 04:59:20 GMT

MG2560 NO PAPER IN PAPERJAM

@rwhughes wrote:

Hi, me too! I'd like to be included in the answer to "fiveaugers" question.

I have a PIXMA MX870 and have the following message:

"ERROR"
"Paper Output Slot"
The paper is jammed"
"Clear the paper and press OK"

There is no paper in the machine. I've pressed "OK" numerous times. I've even unplugged the printer from the wall outlet ... still have the same message.

One of the unfortunate side affects to this, is that it has locked the printer in print mode, and I can't access any of the other features (FAX, Copy, Scan).

Re: Printer says paper is jammed but there is no paper in it

GORDON-MAXWELL — Sun, 26 Feb 2017 05:09:58 GMT

@Naomi wrote:
Hello fiveaugers!

To have a better understanding of your issue, please let everyone know which model printer you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with paper jam troubleshooting and suggestions specific to your printer model.

Thanks!

MG2560