topic Re: what is error 5100 for multifunction printeers and how do you fix it? in Desktop Inkjet Printers

what is error 5100 for multifunction printeers and how do you fix it?

WarrenSmith — Wed, 05 Dec 2012 00:12:20 GMT

what is error 5100 for multifunction printeers and how do you fix it?

Re: what is error 5100 for multifunction printeers and how do you fix it?

Stephen — Thu, 06 Dec 2012 20:03:29 GMT

Hi WarrenSmith! In order for the community to better assist you, we’ll need to know the model of your product. If you can please respond with the model and any additional information to help us better understand what could be causing your problem, we’d appreciate it! Thank you and have a great day!

Re: what is error 5100 for multifunction printeers and how do you fix it?

mediatrek — Mon, 10 Dec 2012 03:36:29 GMT

Usually an error 5100 code is saying that the ink carriage has problems. Usually something currently is or recently hammed the cartridge carriage. With the machine turned off and the power cord unplugged, open the machine and inspect the inside do you see any stray pieces of paper along the paper's usually route?

There is a way to reset the machine to clear out the error. I would need to know the exact model of your Canon.

Re: what is error 5100 for multifunction printeers and how do you fix it?

bobconnhypo — Thu, 13 Dec 2012 19:54:19 GMT

I also have this problem ,

Mine is a Canon MG5220 printer. I have cleaned the insides but keep getting this code.

How would I reset the printer?

Re: what is error 5100 for multifunction printeers and how do you fix it?

mediatrek — Mon, 17 Dec 2012 08:26:28 GMT

See this from Canon Support on error 5100 for your model :

MG5220 Error 5100 Resolutions

Re: what is error 5100 for multifunction printeers and how do you fix it?

bcainey — Sun, 17 Feb 2013 18:33:25 GMT

follwed instructions for error 5100 ..twice..no luck. Should I reset and if so, how? PIXMA MX850

Re: what is error 5100 for multifunction printeers and how do you fix it?

Ramona — Tue, 26 Feb 2013 03:25:37 GMT

Hello bcainey,

To try and resolve the issue, please follow these steps:

1. With a flashlight or other bright light, please check the paper feed areas of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error.

2. Look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely.

3. Remove and reseat all of the ink tanks in the printer.

If you still experience the same error after performing the steps above, the printer will require servicing to resolve the issue. Please click on the Conact Us link below to obtain your servicing options.

This didn't answer your question or issue? Find more help at Contact Us.

Re: what is error 5100 for multifunction printeers and how do you fix it?

Nancye1962 — Sun, 08 Dec 2013 18:39:23 GMT

I have a canon MG3200 printer. I have had this thing a whole TWO DAYS!

i had issue after issue setting it up and then finally getting it to print the other day when I got it home. A simple 5 minute print job on any of the other printers I used to have, and it took almost 35 minutes to produce an almost decent quality for some important paperwork that I had to have in the following morning.

Aside from that- (I just took that to mean it was the "learning" curve) I now tried to print a simple, one page document. Postage for a package to go out tomorrow morning via USPS.

Lo and behold, it had a paper jam immediately. A bad one. Had to spend more than an hour searching around for ways to even get the covers off in order to pull the paper free.

Got it cleared out, now the P-2-0, or 5100 error message is just blinking away. I've taking it back apart in the back 3 times now, taken the ink cartridges out and looked for paper jammed, not found anything, and now the blinking error won't go away.

Can someone PLEASE tell me how to clear that error message??? I am about ready to return this printer to walmart, and get a different one. If it wn't work, then it does me no good.

Thank you in advance for being able to virtually rant and rave about this.

@mediatrek wrote:
Usually an error 5100 code is saying that the ink carriage has problems. Usually something currently is or recently hammed the cartridge carriage. With the machine turned off and the power cord unplugged, open the machine and inspect the inside do you see any stray pieces of paper along the paper's usually route?

There is a way to reset the machine to clear out the error. I would need to know the exact model of your Canon.

Re: what is error 5100 for multifunction printeers and how do you fix it?

Ramona — Tue, 31 Dec 2013 20:25:15 GMT

Hi Nancye1962,

Cleaning the encoder film of the printer may resolve the 5100 error. To clean the encoder film, please follow the steps located at the link below:

Cleaning Encoder Film

If you continue to experience the 5100 error after cleaning the encoder film, the printer will require servicing. Please Contact Us for servicing options.

Re: what is error 5100 for multifunction printeers and how do you fix it?

fdecock — Tue, 16 Dec 2014 15:24:05 GMT

@Stephen wrote:
Hi WarrenSmith! In order for the community to better assist you, we’ll need to know the model of your product. If you can please respond with the model and any additional information to help us better understand what could be causing your problem, we’d appreciate it! Thank you and have a great day!

MX532 had a paper jam cleaned it out but now het error code 5100

Re: what is error 5100 for multifunction printeers and how do you fix it?

tahira — Tue, 14 Apr 2015 13:04:55 GMT

I did the cleaning Encoder film and now MY PRINTER IS WORKING FINE. thank you!!!!!!!!

Re: what is error 5100 for multifunction printeers and how do you fix it?

tahira — Tue, 14 Apr 2015 13:06:50 GMT

For my MX452 I followed instructions in http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=60829

Re: what is error 5100 for multifunction printeers and how do you fix it?

tahira — Tue, 14 Apr 2015 13:07:30 GMT

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=60829

it worked for my mx452.

Re: what is error 5100 for multifunction printeers and how do you fix it?

TiniGene — Wed, 01 Jul 2015 12:17:28 GMT

Ok my printer is having the same problem, I have a MX479. Can you tell me how to get in and check it? thanks.

Re: what is error 5100 for multifunction printeers and how do you fix it?

Ramona — Mon, 06 Jul 2015 05:50:30 GMT

Hi TiniGene,

To try and resolve the 5100 error on your PIXMA MX479, please follow the steps located here for cleaning the encoder film of the printer. If you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.

Re: what is error 5100 for multifunction printeers and how do you fix it?

Kazzyt73 — Thu, 28 Jan 2016 04:58:00 GMT

Ok my printer is having the same problem, I have a MX340. Can you tell me how to get in and check it? thanks.

Re: what is error 5100 for multifunction printeers and how do you fix it?

CanGreen — Fri, 19 Feb 2016 15:58:31 GMT

Hi! My problem is quite similar to others' however, my Canon Printer is an MX340 model. It was working perfectly for a while but lately I have received the "Printer Error has occurred 5100" prompt. I have tried opening the printer and looking around for pieces of paper, etc. and even cleaned the inside which had some ink in it but the prompt still appears. In addition, I have: Turned the printer off and removed the wall cord temporarily to look insider further. But the problem persists. Basically, when I try to print, besides the prompt given as above, the ON light is blinking and so is the "Alarm" button. I am wondering if perchance it needs the drivers updated? If so, where could I find them? How can I rectify this problem to get my printer to work again as before? Thank you for your help in this matter.

Re: what is error 5100 for multifunction printeers and how do you fix it?

CanGreen — Fri, 19 Feb 2016 16:02:26 GMT

I just wanted to add that when the printer tries to print, if it's a farther clue to something, I hear a "click, click" noise coming from inside like something is trying to move but can't. Right after that the ON light starts blinking and the Alarm button also starts blinking. Canon M340. Thanks again!

Re: what is error 5100 for multifunction printeers and how do you fix it?

Kazzyt73 — Sat, 20 Feb 2016 04:12:18 GMT

recently fixed my error and I have the same printer- I found there was something stuck where the ink sits and that's why mine wasn't working - has beengood as gold since removing the piece of paper

Re: what is error 5100 for multifunction printeers and how do you fix it?

CanGreen — Thu, 25 Feb 2016 15:34:27 GMT

After trying the suggestions offered I find that I still am having the same problem with my Canon MX340 printer. When I try to print, it appears that the cartridge carrier locks as it starts making some clicking sounds and then the On light followed by the Alarm light start blinking. Also, when I went to clean the inside where the ink cartridges sit and went all the way to the right side, a small clear colored tube appears to have disengaged from that area and now I don't know where it goes exactly to place it back in. The Canon website also appears to be down or not working as I have tried going there and finding things but nothing pops up to help me with this. Are there any other places where perhaps I could get some answers? Thank you. I appreciate your help in this matter.