topic Re: Printer G3010 Driver installation failed to acquire information on the driver and software in Desktop Inkjet Printers

Printer G3010 Driver installation failed to acquire information on the driver and software

nurandi — Sun, 22 Aug 2021 07:34:21 GMT

Hi everyone,

I get an error when installing Canon G3010 driver.

Failed to acquire information on the driver and software. Check the network connection and try again

I use home wifi with 20Mbps speed.

Windows 10 Education, Dell XPS 13

Any advice is appreciated

Thank you

Re: Printer G3010 Driver installation failed to acquire information on the driver and software

Tiffany — Sun, 22 Aug 2021 12:35:00 GMT

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. While the commmunity is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.