topic Re: Pixma iP8720 Firmware Update in Desktop Inkjet Printers

PIXMA iP8720 Unable to update firmware

burninmedia — Sat, 27 Dec 2025 19:34:08 GMT

I have an iP8720 printer on firmware 1.080 and it says version 2.00 is available. But when I try to update the firmware the printer restart and the website shows unable to load the firmware check manual. Well, the manual says nothing about firmware updates. Does anyone know how I can manually update the firmware?

Re: Pixma iP8720 Firmware Update

jrhoffman75 — Wed, 18 Nov 2020 19:55:38 GMT

Welcome to the forum.

What operating system are you using?

Is it the Canon support site that says a FW update is available?

Re: Pixma iP8720 Firmware Update

movin4steve — Sun, 29 Nov 2020 18:51:54 GMT

I have the same issue. I'm running Mac OS 10.15. The webpage for the ip8720 states there is firmware 2.0 (I have 1.02) but when I try to update, it fails. When I go to the Canon driver website and check firmware, it shows no firmware for any OS that I input. Any ideas?

Re: Pixma iP8720 Firmware Update

movin4steve — Sun, 29 Nov 2020 20:29:21 GMT

Specifically, the remote UI interface states 2.0 is on the server but it won't download/install.

Re: Pixma iP8720 Firmware Update

burninmedia — Mon, 30 Nov 2020 16:45:59 GMT

OP here has the same issue as above. I have all 3 OSes to choose from and tried the cannon full software install on both OS X and Windows and both have zero options for the firmware. The only place I see an update is in the web GUI.

Re: Pixma iP8720 Firmware Update

intolight — Tue, 01 Dec 2020 18:33:38 GMT

Hi Folks, where do you go to check the firmware? Windows. Thanks!

gregory

Re: Pixma iP8720 Firmware Update

movin4steve — Fri, 04 Dec 2020 01:15:04 GMT

Printer utility, "show webpage"

Re: Pixma iP8720 Firmware Update

intolight — Fri, 04 Dec 2020 01:30:06 GMT

thank you!

Re: Pixma iP8720 Firmware Update

burninmedia — Mon, 07 Dec 2020 16:41:25 GMT

But how do you update this?

Re: Pixma iP8720 Firmware Update

movin4steve — Mon, 07 Dec 2020 17:08:46 GMT

That's the problem - you can't! When selecting "update firmware" option, it fails every time.

Re: Pixma iP8720 Firmware Update

movin4steve — Mon, 07 Dec 2020 17:18:54 GMT

Additionally, I just tried Canon technical support. If out of warranty, they will not support this product unless you purchase an additional tech support package, to include firmware access support.

Re: Pixma iP8720 Firmware Update

jrhoffman75 — Mon, 07 Dec 2020 17:46:33 GMT

If the printer is working correctly I would stop worrying about it.

Re: Pixma iP8720 Firmware Update

burninmedia — Mon, 07 Dec 2020 18:11:13 GMT

such BS. If you have the firmware then share it, don't freaking charge for it. My printer complains about not supporting google cloud print and I should upgrade. Why can't I upgrade I'm sure this HTTP server on the printer has security issues at this point and the firmware should be provided to keep us the customer safe.

Re: Pixma iP8720 Firmware Update

burninmedia — Mon, 07 Dec 2020 18:16:24 GMT

looks like my assumption about the security of this printer was correct.

https://www.contextis.com/en/blog/hacking-canon-pixma-printers-doomed-encryption

Re: Pixma iP8720 Firmware Update

Stephen — Mon, 07 Dec 2020 18:27:09 GMT

All of the software that is available for this unit is freely available for download on our site. The printer doesn't know whether or not you've paid for phone support. That is the only thing we charge for - phone support. Nothing more.

You'll find every single download for this printer in your My Canon Account (once you've registered the printer) at canon.us/account

And at THIS page.

Re: Pixma iP8720 Firmware Update

movin4steve — Mon, 07 Dec 2020 20:11:27 GMT

The problem is it doesn't always work properly. There are some images / print jobs that are hit or miss. It's not unusual to have the printer spit out one "line" then a blank page then another page with one line, etc. I was hoping a firmware update would help address some of the limitations.

Re: Pixma iP8720 Firmware Update

movin4steve — Mon, 07 Dec 2020 20:13:51 GMT

Stephen,

Please explain why the Printer's UI webpage states there is a firmware version 2.0 and it tries to download it and fails. Also, please explain how some users may have a newer firmware (e.g., 1.8) than others such as myself (1.04). The Canon support page states that there are NO firmware updates. Clearly there is an error within the Canon website and servers. As you are a Canon moderator, please take another look and see if you can find a more informed answer vice dismissing the customers. Thank you.

Re: Pixma iP8720 Firmware Update

movin4steve — Mon, 07 Dec 2020 20:17:31 GMT

As a follow-up, the printer has been registered since 2015. Further, I've been to the pages you listed and there is nothing. Either the printers UI webpage is in error or your assertion is. Please note also that I'm not the only one with the issue.

Re: Pixma iP8720 Firmware Update

burninmedia — Mon, 07 Dec 2020 21:19:52 GMT

As you can see This page has NOTHING for downloading firmware. I tried every OS option. Firmware is OS irrelevant.

Re: Pixma iP8720 Firmware Update

burninmedia — Tue, 15 Dec 2020 21:12:17 GMT

Can you respond to my post?