topic Re: MG8120 Has 6C10 Error Message in Desktop Inkjet Printers

MG8120 Has 6C10 Error Message

mansfieldm — Mon, 01 Feb 2021 13:22:57 GMT

I have an MG8120 that is in otherwise excellent condition. Lightly used over the years, Very clean. Now I'm getting a 6c10 error message and nothing I do seems to fix it. I've seen online reference to the resetting the counter on other models which I can't figure out how to do on the MG8120. There are no loose parts etc and I have turned on and off. This printer is connected directly to windows 10 pc via USB - no network. I've called canon but the recording says go away - we don't support this model any longer. Great. I guess they want it to end up in a landfill so I can buy a newer model.

Re: MG8120 Has 6C10 Error Message

Stephen — Mon, 01 Feb 2021 13:35:34 GMT

Please be sure to register your printer at canon.us/account to discover your personalized support options. Otherwise, our phone system will not let you through to speak to a phone agent.

Free phone support is only available during the warranty period. Beyond that, your options are laid out in your My Canon Account. If you need live one-on-one phone help, you'll be given the option to pay in your My Canon Account - before you call, or you can come here to the Canon Community Forums. Responses aren't immediate, but someone from support will answer your questions (if it's a question that can be answered).

Re: MG8120 Has 6C10 Error Message

mansfieldm — Tue, 02 Feb 2021 17:31:53 GMT

My printer is registered. Canon tells me they no longer support this product. This is absurd. It's probably a simple fix. I stand by my original statement. I am not given the option to pay into My Canon Account for support outside of warranty. Simply put, Canon won't help me with this problem. Terrible customer service.