G6020 Freezes during printing

pmc2014 — Tue, 26 Jan 2021 22:27:22 GMT

Runing the G6020 on Windows 10 Pro. The printer will freeze at either 10% job completion or 75% job completion and will throw an error stating that the process is "taking too long" and then cancels the job. This error is consistent with .pdf files, word documents, and using Canon's Easy Photo Print software. All drivers and software are updated to the latest version. Running the printer via USB plugged directly into the computer. This issue happens approximately 60% of print attempts.

Re: G6020 Freezes during printing

Patrick — Wed, 17 Feb 2021 19:00:06 GMT

Hi pmc2014,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

topic Re: G6020 Freezes during printing in Desktop Inkjet Printers

G6020 Freezes during printing

Re: G6020 Freezes during printing