topic Re: Touch screen on MG6320 stopped working in Desktop Inkjet Printers

Touch screen on MG6320 stopped working

Rjsully — Mon, 25 Feb 2013 04:16:22 GMT

The touch screen / control panel on my 2 month old MG6320 seems to be stuck on the middle screen. Touching, tapping, swiping etc doesn't work to either activate the visible icons or move to the other screens. Anyone else have this problem or know of a fix? Powering on and off does no good.

thanks,

Rob

Re: Touch screen on MG6320 stopped working

phkovar — Tue, 26 Feb 2013 05:11:06 GMT

I am having the same exact problem. I have had this printer for only 1 month now today. I don't get any lights to the left or right anymore either, except for the wifi logo light. When the panel goes dark, I can tap it and it will light up again, but I can't swipe or press Copy, or even tap any Home light.

Did you get an answer as to the problem and how to fix it? I sent Canon an email advising of the problem. Hopefully I'll hear something back.

Re: Touch screen on MG6320 stopped working

phkovar — Tue, 26 Feb 2013 05:22:41 GMT

Ok - this is WEIRD! - right after I hit "post" on this reply, I tapped the touch screen. It beeped and I got the home light and the little arrow-back light, and I was able to swipe on the screen!! (This has not worked in days)

So....what did I do? I have only done 2 things with it tonight.

1) Unplugged the unit for about 10 minutes, then plugged it back in for 10 minutes. Then turned it on. (This did not seem to really fix it)

AND (this doesn't make sense but hey...)

2) I took my CISCO Router off from sitting on top of the printer (back left far away from the front panel). When I did that, I noticed the top of the printer did feel very warm to the touch. Now, that spot doesn't feel hot anymore, and my touch screen is continuing to work fine.

Now I can go to sleep tonight!! 🙂

Hope something like this works for others.

Re: Touch screen on MG6320 stopped working

Rjsully — Fri, 01 Mar 2013 11:45:35 GMT

Yup, I unplugged it for a a while,then when plugged back in it worked fine. Seems to have needed a rest.

Re: Touch screen on MG6320 stopped working

MJDGator — Sun, 10 Mar 2013 16:12:14 GMT

Yep happened to me now 2 times. The first time I contaced Cannon and they had me unplug the printer for a few minutes then press the power button for a few seconds. Then plug it back in. That is a hard reset and you have to reconfigure everything again (wireless settings, etc). This time I left it unplugged for a few minutes without hitting the power button so I dont reset everything. That worked.

Re: Touch screen on MG6320 stopped working

MJDGator — Sun, 10 Mar 2013 16:13:28 GMT

Lets hope Canon is monitoring this so this issues gets fixed with a new firmware release.

Re: Touch screen on MG6320 stopped working

dhkrkm — Mon, 11 Mar 2013 15:02:03 GMT

Thanks for the word about the fix. My Canon is only two months old and my touch screen was frozen at Photo, too. Turning the MG6320 off for a few minutes, touching the on button for a few seconds and then turning the machine back on again did the trick. Canon need to look at this issue and find a permanent fix.

Re: Touch screen on MG6320 stopped working

ranon — Wed, 13 Mar 2013 21:22:25 GMT

Thank you so much for explaining the difference between a hard reset as instructed by Canon, and a simple power off/on which seems to work, and doesn't require setting everything up again.

Now you saved me, because I sat for 30 minutes waiting for support, and started to check the forum in boredom and found your post just in time!

Canon: Are you listening? Put this solution in your FAQ or somewhere so we don't have to get help from other users. Don't make us hang on the phone for 30 minutes if this is a common problem that can be fixed by unplugging the unit for 60 seconds!

Re: Touch screen on MG6320 stopped working

brian2029 — Sat, 16 Mar 2013 16:20:21 GMT

I am also having the same problem. Mine occurs when paper runs out (happened twice now). I reload paper into the cassette and cannot click "OK" on the touchscreen - it stays stuck on the "Support code 1008" screen. My first workaround was to cancel the print job (frustrating). My second workaround was to power off the printer via the touch power button (not an unplug). This cancelled the current job but at least left the remaining jobs in the queue.

Hope this can be corrected soon.

Thanks,

Brian

Re: Touch screen on MG6320 stopped working

Naomi — Tue, 26 Mar 2013 20:36:38 GMT

Hi Everyone,

We have an update on this topic. A firmware update has been posted today for the PIXMA MG6320, as noted in the following product advisory:

Firmware Notice: PIXMA MG6320: Firmware Update Version 2.010

Re: Touch screen on MG6320 stopped working

Rjsully — Tue, 26 Mar 2013 21:07:08 GMT

That's great news, thank you!

Re: Touch screen on MG6320 stopped working

RickZimm — Fri, 10 May 2013 20:54:02 GMT

Dittos on the need for a firmware update. I'm no techy, but I'll bet it is a software/connectivity issue. I am having the same problem after about one month of operation. I was going to send it back before finding this forum. Now I'll try unplugging it. Thanks!

Re: Touch screen on MG6320 stopped working

Rjsully — Fri, 10 May 2013 20:57:24 GMT

Rick,

Go to the bottom of page 1; there was a firmware update posted in March. I've had no issues since updating.

Good luck,

Rob

Re: Touch screen on MG6320 stopped working

RickZimm — Fri, 10 May 2013 20:59:04 GMT

Thanks, Rob. I saw that after posting . I'll update this weekend and keep my fingers crossed.

Re: Touch screen on MG6320 stopped working

affinityphoto — Wed, 05 Jun 2013 23:24:38 GMT

Same here. Only the full reset brought back the touchscreen. About a month old.

Re: Touch screen on MG6320 stopped working

apple_usa — Tue, 11 Jun 2013 04:47:08 GMT

Thank you for post this problem it save me the headache to look for the reciept to return this printer.

I had the same problem with most people here and it's solved easily and simply just unplugged it..

i had been looking through the on screen manual and couldn't find anything. Luckily i got the answer here.

Re: Touch screen on MG6320 stopped working

tampaterry — Sat, 19 Oct 2013 17:33:03 GMT

Thanks, Terry

Re: Touch screen on MG6320 stopped working

affinityphoto — Sat, 19 Oct 2013 17:56:44 GMT

There is an updated firmware for this printer that fixest his issue. Download and run it on your computer that is connected via a USB cord directly to the printer.

Re: Touch screen on MG6320 stopped working

birdgirl2013 — Sat, 23 Nov 2013 13:24:01 GMT

That worked - maddening problem. Not sure if the firmware update worked or the unplugging for a few minutes, but holding my breath that the fix is permanent. Thanks!

Re: Touch screen on MG6320 stopped working

birdgirl2013 — Sat, 23 Nov 2013 13:36:04 GMT

I'm not sure if the firmware update or the unplugging fixed this problem, but I'm holding my breath that the fix is permanent. It would have been great to receive a notice from Canon when they had the update ready. My love for the quality of the photos produced by this printer was rapidly being killed by the maddening problem of the dead Touchscreen.