topic Re: MX922 not printing text after Windows 10 patch KB4592438 or KB4586781 in Desktop Inkjet Printers

MX922 not printing text after Windows 10 patch KB4592438 or KB4586781

gspixie — Wed, 16 Dec 2020 02:04:19 GMT

Hello,

My PIXMA MX922 will print graphics but not text every since this update happened or possibly the previous one. The printer will print correctly from my iphone with the canon app.

I have been able to send and print out a text file successfully from the same desktop to my Canon PRO 100, so it seems to only have affected the MX922.

Please help.

Edition: Windows 10 Pro

Version: 20H2

Installed On: 10/‎10/‎2020

OS Build: 19042.685

Experience: Windows Feature Experience Pack 120.2212.551.0

Re: MX922 not printing text after Windows 10 patch KB4592438 or KB4586781

shadowsports — Wed, 16 Dec 2020 02:21:04 GMT

KB4592438

Updates to improve security when using Microsoft Edge Legacy.
Updates to improve security when using Microsoft Office products.

KB4586781

Updates to improve security when using input devices such as a mouse, keyboard, or pen.
Updates to improve security when using Microsoft Office products.
Updates to improve security when Windows performs basic operations.
Updates the 2020 DST start date for the Fiji Islands to December 20, 2020.

If you believe one of these updates has affected printing, you can easily uninstall them and test your theory.

December 8, 2020—KB4592438 (OS Builds 19041.685 and 19042.685) (microsoft.com)

November 10, 2020—KB4586781 (OS Builds 19041.630 and 19042.630) (microsoft.com)

Re: MX922 not printing text after Windows 10 patch KB4592438 or KB4586781

gspixie — Wed, 16 Dec 2020 05:21:03 GMT

I tried to uninstall the KBs and it wouldn't let me remove them all and the error is still there. This priinter has been working fine this year and I'ved used it a lot.

It must be something that has happened with Windows 10 and an update because it does print, just not like it normally was a month or two ago directly off the desktop.

I also just printed out a pdf from my desktop and all the images printed but not the text. This has apparently been an issue before too but I don't see a fix.

I guess I have no choice but to buy another printer and as much as I like Canon, probably won't buy another printer from them.

Re: MX922 not printing text after Windows 10 patch KB4592438 or KB4586781

shadowsports — Wed, 16 Dec 2020 15:12:04 GMT

Greetings,

You can uninstall updates, individually, cumulative, feature and optional. While I don't think these updates are related to your issue, it won't take more than 2 minutes and a restart to confirm.

Re: MX922 not printing text after Windows 10 patch KB4592438 or KB4586781

gspixie — Wed, 16 Dec 2020 15:41:27 GMT

I already mentioned that I uninstalled some of the KBs there but the one from 12/15 is having an error and won't let me uninstall. If you don't think this is my issue then why did this same type of issue occur a few years ago in some online research I found?

What else would cause it not to print text only ? I'm guessing the driver is the only other item that could need an update now but that doesn't explain why a text document prints fine from my iPhone 12 and the canon app on the same printer.

I'm a programmer and not the typical user and that's why I tested with a different printer and other variables after researching and finding this has been an issue in the past.

Re: MX922 not printing text after Windows 10 patch KB4592438 or KB4586781

gspixie — Thu, 17 Dec 2020 00:34:32 GMT

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware-winpc/pixma-mx922-not-printing/4aa05db6-f509-49ca-9bc3-6eb4bcee3e8b

This is where I saw someone mention that it was only printing graphics and not text.

Re: MX922 not printing text after Windows 10 patch KB4592438 or KB4586781

shadowsports — Thu, 17 Dec 2020 12:52:10 GMT

Greetings,

Other possible option: In addition to the Uninstall updates option, you can also try system restore and revert the system to the point in time prior to the updates. Windows does this automatically.

Example below: