topic ERROR MESSAGE 5100 in Desktop Inkjet Printers

ERROR MESSAGE 5100

Grumpy2019 — Mon, 14 Dec 2020 17:04:20 GMT

Code: 5100, the ink carriage remains to the left after a paper jam. I've shut it down and restarted. Carriage after shut down will go to the right and then immediately to the left and remains there.

Re: ERROR MESSAGE 5100

Tiffany — Mon, 14 Dec 2020 17:18:45 GMT

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equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Re: ERROR MESSAGE 5100

Grumpy2019 — Mon, 14 Dec 2020 17:35:45 GMT

My model number is MG3620, I have looked and looked for any stray pieces of paper, and nothing, however the error message 5100 still exsists and the carriage goes to the left and remains.

Re: ERROR MESSAGE 5100

Grumpy2019 — Mon, 14 Dec 2020 18:01:50 GMT

I have fixed the problem. Evidently when I was getting my strips of paper out I got ink/oil on the fine thin strip inside. I used my headset magnifine glass, tweezer, and moist towelettes to carefully remove the ink/oil. I know that probably wasn't a recommend solution, but it worked and the printer is back printing again.