PIXMA TS6420 - Drivers not downloading

ABGCrazyman — Sat, 12 Dec 2020 19:22:13 GMT

Hello everyone!

Well, I recently bought a PIXMA TS6420 despite some bad reviews on Amazon. I felt compelled to buying it because some users said that despite the bad reviews were somewhat true they had a very easy fix and after that was done the printer worked wonders.

Well, everything was working good, I followed the instructions and setup the printer up to the point where I installed the ink cartridges but when I got to the part where I needed to download the drivers to my laptop everything went south dramatically.

I have a 64 bit OS Windows 10 Home Alienware 17 Laptop. When I downloaded the .EXE file for the drivers and opened it, it gets through the 16 files that need to "verify and download" but then a warning pops up saying the following:

"Failed to acquire information on the Driver and Software. Check the Network Connection and try again".

I know my network connection is good, I have access to the internet. I even disabled my AV just to make sure it was not interfeering with the installation but I got the same results. I visited the Canon website, created my account and registered my product, and after I downloaded the .EXE file form the website and ran it, well, it gave me the same results.

I even tried connecting the printer to my laptop via a USB cable but it does not pop up on my devices, so, at this point I have become very frustrated because I cannot use the printer as I was expecting.

Would anyone be able to assist me with this or should I call Customer Support? The Canon website states that their product support crew only works weekdays and for me it is already the weekend.

Re: PIXMA TS6420 - Drivers not downloading

Patrick — Tue, 23 Feb 2021 15:54:08 GMT

Hi ABGCrazyman,

From the downloads page, please download and install the "MP Drivers" instead.

Re: PIXMA TS6420 - Drivers not downloading

ABGCrazyman — Sun, 28 Feb 2021 01:45:30 GMT

Hey Patrick:

Thanks for answering my question. It took a bit longer than I had anticipated, but still, thanks for the good intention.

I decided to try a few things here and there when I had the issue and after a couple of unsuccessful attempts, I finally hit home with one of them which resulted in the issue being fixed. What I did is unknown to me since I no longer recall what it was. Long story short, my printer is working good and I have not had any issues after that.

Once again, thanks for answering my question.

Cheers!

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PIXMA TS6420 - Drivers not downloading

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Re: PIXMA TS6420 - Drivers not downloading