G6020 Issues

tanyadvieira — Tue, 08 Dec 2020 23:08:52 GMT

So, I bought this printer in May. And it worked good! I was using it on my desktop, then used it on my laptop. When I put it back on the desktop, it started giving me issues.

I have uninstalled and re-installed it three times. It does the Test Print page with no problems, but when I go to actually print something it says Printer Not Responding.

Does anyone have any ideas on what might be causing this?

Re: G6020 Issues

PHL1365 — Sun, 13 Dec 2020 06:06:52 GMT

Long shot, but are you using a VPN on your desktop? That caused issues with my G7020 when connecting via wifi. Hooked it up with USB and everything works fine.

Re: G6020 Issues

Patrick — Mon, 21 Dec 2020 20:21:32 GMT

Hi tanyadvieira,

Although you have performed this, please use these steps to reinstall:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon G6000 series and left click on Remove device. Repeat until all G6000's are removed.

5. In the upper left corner, click on Control Panel (or the Back button).

6. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

7. Click once on "Canon G6000 series MP Drivers" and then click Uninstall at the top.

8. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

9. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/megatank-inkjet-printers/all-megatank-inkjet-printers/pixma-g6020?tab=drivers_downloads

2. Click the Select button next to "G6000 series MP Drivers Ver.1.01 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "md__-win-g6000-1_01-ea34_2.exe" to begin the installation.

6. Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to print.

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