topic Re: PIXMA 7720 error code 6000 in Desktop Inkjet Printers

PIXMA MG7720 error code 6000

dennism — Wed, 30 Nov 2022 21:28:17 GMT

Not knowing how this board works, I entered the following in General Printers.

It should be here. Can a moderator fix it??

Basic question from a newby...

‎12-03-2020 03:46 PM

I have a PIXMA MG7720. I've used it since 6/17, with no problems. I'm not a heavy printer user

The other day, out of the blue, I got Support code 1256, and it tells me to open the paper output tray - it never needed that before, just opened the tray automatically when printing. When I do this, it says "an error has occurred", and that comes under Support Code 6000. I can not proceed/print.

I've tried and tried to get help of some sort from Canon to try and understand how to go further, without any success. To say I am frustrated (and disgusted) with Canon support would be an understatement!

Can anyone here help me get whatever cleared? Thanks. DennisM

Re: PIXMA 7720 error code 6000

jrhoffman75 — Fri, 04 Dec 2020 11:27:38 GMT

Canon Knowledge Base - Support Code 6000

Re: PIXMA 7720 error code 6000

dennism — Sat, 05 Dec 2020 02:26:33 GMT

Tried all that John, all it involves is stuck paper (not) and power off to reset it's mind (tried many times).

I suspect my real answer is going to be to slow down next to a dumpster and tell it goodbye.

That will be a shame, just for lack of a person at Canon to guide me.. Do live people really exist there?

Oh well, it outlived its warranty.........

Re: PIXMA 7720 error code 6000

bevgrant38 — Wed, 30 Nov 2022 21:21:36 GMT

Where is the solution?

Re: PIXMA MG7720 error code 6000

dennism — Thu, 01 Dec 2022 17:18:03 GMT

Bev, Canon sent me your question, I guess as a follow-up to my original request.

I'm no help to you, sadly. After quite a few phone calls, and a couple of emails, there was no answer from canon. My final solution was to "pass by a dumpster" and buy an equivalent new printer from Walmart, but made by HP. It has worked perfectly since day one, and was quite a lot lower in cost than the Canon.

Hmmmmm, do you suppose there are live people there yet? I don't care. Good luck. Dennis.