topic Re: Basic question from a newby... in Desktop Inkjet Printers

Basic question from a newby...

dennism — Thu, 03 Dec 2020 21:46:16 GMT

I have a PIXMA MG7720. I've used it since 6/17, with no problems. I'm not a heavy printer user

The other day, out of the blue, I get Support code 1256, and it tells me to open the paper output tray. When I do this, it says "an error has occurred", and that comes under Support Code 6000. I can not proceed/print.

I've tried and tried to get help of some sort from Canon to try and understand how to go further, without any success. To say I am frustrated (and disgusted) with Canon support would be an understatement!

Can anyone here help me get whatever cleared? Thanks. DennisM

Re: Basic question from a newby...

jrhoffman75 — Thu, 03 Dec 2020 23:31:19 GMT

I don't have your printer, and this advice is sort of like "reboot the computer", but sometimes a glitch generates a spurious code. Sometimes removing power from the device and pressing the on button drains any residual power and clears the error.

It's a quick try that may or may not work.

Re: Basic question from a newby...

dennism — Fri, 04 Dec 2020 01:01:12 GMT

Thanks John,

I hadn't tried that, didn't work, Oh well!

I have deleted all the rresident software on my laptop, then re-loaded it from Canon to be sure it was up to date.....no change. :<(.

This probably belongs in the Multifunction section, so if a moderator wants to move it - please do.. Dennis

Re: Basic question from a newby...

jrhoffman75 — Fri, 04 Dec 2020 01:32:13 GMT

Just incase you didn't try this:

Canon Knowledge Base - Support Code 6000