PIXMA MX472 Scan Error

bucksnort — Fri, 04 Dec 2020 14:35:05 GMT

I have a MX472 connected via USB to my windows 10 laptop. When I run the IJ Scan utility to scan a document Im getting a connection error meessage code:5, 156, 69. I've looked for soulutions on this forum and have reinstalled the driver but so far I continue to get the same message. Please help!

Re: PIXMA MX472 Scan Error

Patrick — Fri, 18 Dec 2020 21:14:23 GMT

Hi bucksnort,

The first step would be to reinstall. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MX470 series and left click on Remove device. Repeat until all MX470's are removed.

5. In the upper left corner, click on Control Panel (or the Back button).

6. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

7. Click once on "Canon MX470 series MP Drivers" and then click Uninstall at the top.

8. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

9. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx472/pixma-mx472?tab=drivers_downloads

2. Click the Select button next to "MX470 series MP Drivers Ver.1.02 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mp68-win-mx470-1_02-ea33_3.exe" to begin the installation.

6. Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to scan.

topic PIXMA MX472 Scan Error in Desktop Inkjet Printers

PIXMA MX472 Scan Error

Re: PIXMA MX472 Scan Error