Scanning error message

Brightstar — Tue, 01 Dec 2020 22:34:24 GMT

my Pixma TR4500 (using Windows 10) throws up an error message with 5,157 and 69. first time Ive used it to scan. help please!

Re: Scanning error message PIXMA TR4560 multi-function

Brightstar — Fri, 04 Dec 2020 18:14:24 GMT

just to add....I have discovered that this is not a TR4500....which was the only ref no on the mingy Getting Started booklet supplied with it. Looking underneath, I discover a) the actual no is

PIXMA TR4560

- from Canon New Zealand (!). Bought a year ago (UK) from Currys PCWorld (yes, I know, daughters persuaded me at the shop, didnt as I usually do look at any reviews). Grr.

Re: Scanning error message

Patrick — Fri, 18 Dec 2020 20:41:38 GMT

Hi Brightstar,

You are both correct. The PIXMA TR4560 is part of the PIXMA TR4500 series of printers.

Reinstalling the driver will resolve this issue. To do this, please disconnect the USB cable if you are using one and then follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon TR4500 series and left click on Remove device. Repeat until all TR4500's are removed.

5. In the upper left corner, click on Control Panel (or the Back button).

6. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

7. Click once on "Canon TR4500 series MP Drivers" and then click Uninstall at the top.

8. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

9. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/tr-series-inkjet/pixma-tr4520?tab=drivers_downloads

2. Click the Select button next to "TR4500 series MP Drivers Ver.1.01 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "md__-win-tr4500-1_01-ea34_2.exe" to begin the installation.

6. Follow the on screen prompts to reinstall, reconnecting the USB cable when prompted, if you are using a USB cable.

Once the installation has completed, please attempt to print.

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Scanning error message

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