topic Re: How to contact a Canon representative for help with a critical problem in Desktop Inkjet Printers

How to contact a Canon representative for help with a critical problem

pwrichcreek — Sat, 24 Jul 2021 17:10:58 GMT

I posted a question "Unable to install ink cartridge error 168A tr4520" 7 days ago. The question has been viewed 41 times as of this posting (7/28) but I haven't got any response from the community. I've reinstalled the old cartridges so that I can print, but it still shows "low toner." At some point the ink will be entirely gone and I won't be able to print.

It's unbelievable to me that installing ink cartridges is anything other than totally straightforward. Can someone tell me how to contact a Canon support representative directly?

TIA for your help.
pwrichcreek.

Re: How to contact a Canon representative for help with a critical problem

Tiffany — Sat, 24 Jul 2021 17:41:35 GMT

Hello,

The Forums aren't intended for immediate assistance. Click HERE to visit your My Canon Account to find all available technical support options for your printer and reach printer technical support weekdays at:1-800-652-2666.

Thank you!

Re: How to contact a Canon representative for help with a critical problem

pwrichcreek — Sat, 24 Jul 2021 21:18:58 GMT

The support website only gets you to where you can have service on a broken product, Hardware problems. They refer back to this forum for other kinds of problems. I'm not having a hardware problem. Printing works fine with the old cartridges and the new cartridges are identical.

Re: How to contact a Canon representative for help with a critical problem

shadowsports — Sun, 25 Jul 2021 04:05:18 GMT

Greetings,

All I could find:

Canon Knowledge Base - Support Code 168A Appears - TR4520

Canon Support Options:

Canon U.S.A., Inc. | Official Canon Service and Support, Canon drivers, Canon tech support and Canon warranty information.

Re: How to contact a Canon representative for help with a critical problem

pwrichcreek — Sun, 25 Jul 2021 16:40:05 GMT

It worked.

I had tried that several times with no success, but your reply motivated me to try it again.( I still don't have a clue what I was doing wrong.)

Thanks.

Re: How to contact a Canon representative for help with a critical problem

shadowsports — Tue, 27 Jul 2021 19:27:42 GMT

Glad it helped.