topic Re: . Black boxes appear on scanner in Desktop Inkjet Printers

. Black boxes appear on scanner

cliffm — Sat, 10 Jul 2021 19:07:13 GMT

All of a sudden when I try to scan a doc on my flatbed of TR8520 printer, Black boxes appear and I can't get rid of them. When i try to scan, they appear on the scan.

Re: . Black boxes appear on scanner

shadowsports — Sun, 11 Jul 2021 15:02:58 GMT

Greetings,

How abou a photo or screenshot of the behavior please.

Are you scanning from the printer or an application?

What OS are you using the printer with?

How is the printer connected?

Re: . Black boxes appear on scanner

cliffm — Sun, 11 Jul 2021 15:16:33 GMT

How do I post a picture of the problem here?

Re: . Black boxes appear on scanner

cliffm — Sun, 11 Jul 2021 18:32:51 GMT

More info:

I uploaded a pic of the issue on my avatar.

Scanning from the printer.

Windows 10

HDMI connectors

It only happens when I use flat bed for scanning

When I select preview separate files...the black boxes appear as serparate files.

How do I get rid of them?

Re: . Black boxes appear on scanner

Stephen — Sun, 11 Jul 2021 18:43:54 GMT

@cliffm wrote:
More info:
I uploaded a pic of the issue on my avatar.
Scanning from the printer.
Windows 10
HDMI connectors
It only happens when I use flat bed for scanning
When I select preview separate files...the black boxes appear as serparate files.
How do I get rid of them?

To insert an image, click .

Here is your image:

Re: . Black boxes appear on scanner

Stephen — Sun, 11 Jul 2021 18:47:47 GMT

@cliffm wrote:
More info:
I uploaded a pic of the issue on my avatar.
Scanning from the printer.
Windows 10
HDMI connectors
It only happens when I use flat bed for scanning
When I select preview separate files...the black boxes appear as serparate files.
How do I get rid of them?

What software are you using to scan your image? Do you have the most up-to-date software installed on your computer from the Canon site? You can double-check here: https://canon.us/36resty

Re: . Black boxes appear on scanner

cliffm — Sun, 11 Jul 2021 18:49:47 GMT

Yes, I reinstalled from Canon yesterday.

Interestingly, if I use the feeder vs flatbed, it works.

Re: . Black boxes appear on scanner

Patrick — Wed, 25 Aug 2021 18:07:02 GMT

Hi cliffm,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com