topic Canon Pixma MX492 Offline in Desktop Inkjet Printers

Canon Pixma MX492 Offline

micheleg — Thu, 01 Jul 2021 19:39:19 GMT

Hi, I got a new wireless router, I added it to the printer and it said 'connected', however when I go into 'printers and scanners' on my computer, I deleted the printer because it wasn't connecting anyway, now when I search for printers it's not there. I followed the Canon video for downloading the installation software and went through the whole process but towards the end it said the printer couldn't be found. Any advice?

Thanks-

Michele

Re: Canon Pixma MX492 Offline

shadowsports — Fri, 02 Jul 2021 14:10:05 GMT

Greetings,

Set up instructions can be found here.

Canon Knowledge Base - Wi-Fi Set Up With Windows - PIXMA MX490 / MX492 Printer

If you new router is dual band and uses the same SSID name for both boradcasts, this might cause problems. I would suggest disabling the 5Ghz broadcast temporarily, then re-enable once the ptinter is connected.