topic Re: 3520 printer in Desktop Inkjet Printers

3520 printer

sherry12 — Sun, 27 Jun 2021 01:19:13 GMT

Hi, I'm having so much trouble getting my printer to work without the gaps in the printing when I print out. I can't reach anyone at Canon since I don't know the registration # on it. Help please. Thanks.

Re: 3520 printer

SamanthaW — Sun, 27 Jun 2021 01:34:08 GMT

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have.

If this is a time-sensitive matter, our US-based technical support team is standing by, check your support options here: https://canon.us/MyCanonAccount

Thanks!

Re: 3520 printer

susie1 — Tue, 29 Jun 2021 03:01:25 GMT

I think it's MG3500 series).

Re: 3520 printer

Patrick — Fri, 13 Aug 2021 20:10:18 GMT

Hi susie1,

Based on your description of the issue, it would appear that the encoder is smudged or dirty. Please follow the steps in the article linked below to clean the encoder:

https://support.usa.canon.com/kb/index?page=content&id=ART143796

Re: 3520 printer

susie1 — Fri, 13 Aug 2021 23:03:37 GMT

Thanks very much!