topic Re: Unable to set up new MG3620 in Desktop Inkjet Printers

Unable to set up new MG3620

dsaslow — Thu, 17 Jun 2021 13:33:22 GMT

When I press the wifi button the power light stays on... it does not start to flash. (PS my work IT guy spent 2 hours trying to set up this printer for me and was unable to)

Re: Unable to set up new MG3620

Stephen — Thu, 17 Jun 2021 13:45:31 GMT

Hello, dsaslow!

Welcome to the Canon Community Forums!

Be sure you've followed the Wireless Setup instructions on our page HERE

Bear in mind the Forums aren't intended for immediate assistance. If your question is of an urgent nature,click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find your support options.

Re: Unable to set up new MG3620

dsaslow — Thu, 17 Jun 2021 14:24:50 GMT

After reading similar posts dating back 10 years, I found a tech support number at Target where they actually answer with a live person and he was able to fix the problem. For new printers, first make sure that every single orange plastic packing piece and orange tape are removed, and then remove the ink cartridge and put them back in. This allowed me to do the test page and as soon as I pressed the wifi button the power light did indeed flash. I highly recommend going through tech support at the store rather than Canon--Canon tech support is basically non existent. So disappointing. If Target hadn't helped I would have returned the printer and never purchases Canon again.

Re: Unable to set up new MG3620

shadowsports — Fri, 18 Jun 2021 15:30:43 GMT

Canon includes a quick start guide with the device that tells you to do just that.... Remove all the orange tape and install the ink cartridges...

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDMwMDAxOTMzNDAz&cmp=ABR&lang=EN

Re: Unable to set up new MG3620

steephu — Fri, 18 Jun 2021 18:06:10 GMT

One important step Canon left out of the quick set up instructions - you have to install the two ink tanks before beginning the setup, otherwise it will not allow the wifi setup to work.