topic Re: MX 430 not responding in Desktop Inkjet Printers

MX 430 not responding

laura1008 — Sat, 22 Feb 2014 08:02:56 GMT

My printer has stopped working, it worked before. Now I get a "printer not responding"

Its wireless. I checked my port and reset the spoolers per the trouble shooting function but still NOTHING.

Re: MX 430 not responding

jrhoffman75 — Sat, 22 Feb 2014 17:23:20 GMT

DId you try turning the printer off and back on again? That sometimes resets things.

Re: MX 430 not responding

Jason — Sat, 22 Feb 2014 18:38:54 GMT

Hello,

So that the Community can help you better, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: MX 430 not responding

laura1008 — Sun, 23 Feb 2014 04:28:02 GMT

I am using windows 7. I did try turning the printer on and off, to no avail. Honestly thats how this mess started. The printer is pluggeed into a power strip. I accidently turned off the powerstrip and then flipped it back on and since then I get the printer is "not responding" error.

Re: MX 430 not responding

jrhoffman75 — Sun, 23 Feb 2014 12:26:30 GMT

I am just grasping, but if you just flipped it back on maybe you an try to turn it off, wait about 30 seconds and then turn back on.

Re: MX 430 not responding

Julius — Mon, 24 Feb 2014 19:44:01 GMT

Hello,

Check out the link below for step-by-step directions you can try to clear the error:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=51281

If the issue persists, please reach out to our technical support team at http://bit.ly/Phone_Support for further assistance.

Thanks!