topic Re: selphy cp900 will not go to the menu screen in Desktop Inkjet Printers

selphy cp900 will not go to the menu screen

denise_c — Sun, 17 Feb 2013 01:06:10 GMT

my brand new selphy won't turn on pass the cannon "first" screen

Re: selphy cp900 will not go to the menu screen

Karl1 — Thu, 18 Jul 2013 00:31:13 GMT

Hi denise_c,

If you have not done so already, I would recommend unplugging the printer and leaving it unplugged for about 10 minutes before plugging it back in. If this does not resolve the issue, I would recommend using the Contact Us link to get in touch with one of our support reps who can provide service options.

Re: selphy cp900 will not go to the menu screen

dogldogl — Sat, 15 Nov 2014 04:53:04 GMT

Is there any way to hard-reset-at-power-on ?

This seems like an unreasonable cause for a sub $100 printer, to be sent in for service.....

Mine suffers the same symptom, the suggested remedy (unplug for 10 mins) has no effect.

Re: selphy cp900 will not go to the menu screen

pogacsa — Tue, 02 May 2017 16:06:47 GMT

my cp900 just showing a "CANON" image, and does nothing. Last time I have used (approx 3 months) it was okay, than put back into the box, and just realized this error. The AC/DC adapotor is checked and 24V as expected. What else I can do? Thannks

Re: selphy cp900 will not go to the menu screen

pogacsa — Tue, 02 May 2017 16:11:09 GMT

Hi,

any way to hard reset a Selphy?

Thx

Re: selphy cp900 will not go to the menu screen

Patrick — Tue, 02 May 2017 16:44:51 GMT

Hi pogacsa,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: selphy cp900 will not go to the menu screen

lodo — Thu, 09 Nov 2017 00:02:21 GMT

I had the same issue (frozen start screen with "canon") an was able to fix it by following these steps:

1) unplug power cord

2) press the "on" button several times

3) plug in power cord

4) Press the "on" Buttun (and hold it) until the printer starts booting

I hope this helps!

Re: selphy cp900 will not go to the menu screen

Kathym0524 — Sun, 10 Jan 2021 19:50:14 GMT

1/10/2021: I am having same issue. I can not get it to go past "canon" screen. Then I can't get it to power off either without unplugging it.

Has there been any resolution for this issue that looks pretty common? Any help would be appreciated. I attempted the suggestions on this string of posts without success.

Working during the week makes it difficult to contact Canon by the "contact us" hours.

Kathy Miller

Kathym0524@gmail.com