topic Re: TS3122 connected to Chromebook cannot print in Desktop Inkjet Printers

TS3122 connected to Chromebook cannot print

Alexwoo — Thu, 20 May 2021 19:30:14 GMT

I was able to connect my TS3122 to my Chromebook and printed until 2 days ago. There was native support to TS3100 with ChromeOS. I try to refresh the printer set up when it was not printing. I've removed the printer and try to add it back from the save printer list. It returns with "TS3100 is not available".

Do I need to upload a TS3100 driver to my Chromebook?

Where can I find the TS3100 driver? I've searched Canon Support online but can't find this specific for TS3100.

If adding a driver is not the solution to printer setup on Chromebook, what else should I do?

I appreciate any suggestions!

Re: TS3122 connected to Chromebook cannot print

shadowsports — Fri, 21 May 2021 13:51:23 GMT

Greetings,

There is no TS3122 driver for Chrome OS.

Google provides the following resources:

Set up your printer - Chromebook Help (google.com)

Re: TS3122 connected to Chromebook cannot print

Alexwoo — Fri, 21 May 2021 19:15:01 GMT

Hi Rick,

Thanks for your reply.

I did go through the Chromebook help for printer set up. That native support on ChromeOS for TS3100 is not available when I try to add the TS3100 printer as displayed in the printer setup process. That's why I was wondering if there is another way (besides ChromeOS native support) to have Chromebook recognize the TS3100 printer as connected.

Actually, when I click through the printer setup process further I see the following configuration window. Nothing happens after filling out the Manufacturer (Canon) and the Model (TS3100). I don't know if I should and what to input for the printer PPD?

Advanced printer configuration

Canon TS3100 series could not be configured automatically. Please specify advanced printer details. Learn more

Manufacturer

Model

Or specify your printer PPD Learn more

Browse

Re: TS3122 connected to Chromebook cannot print

shadowsports — Sat, 22 May 2021 20:21:44 GMT

Greetings,

Did you look below and follow the steps for manual or advanced set up?

Re: TS3122 connected to Chromebook cannot print

Alexwoo — Sun, 23 May 2021 02:42:27 GMT

Yes, I went to Advance Set Up. I filled out the two windows for "Manufacturer" and "Model" with nothing happens. There is also a window asking to "specify your printer PPD". I thought PPD is PostScript Printer Description and I don't know have any info to do this.

Any further suggestions?