topic G7020 printer issue - strange behavior of the Deep cleaning function in Desktop Inkjet Printers

G7020 printer issue - strange behavior of the Deep cleaning function

gedonis — Sat, 15 May 2021 10:44:59 GMT

I have a Canon Pixma G7020 printer.

Very strange behavior of the Deep cleaning function. Every time I am pressing Deep Cleaning (All Colors - BK, C, M, Y), error 5200 occurs. The green and orange lights blink 8 times. There are no unnecessary objects inside the printer.

If I click Deep Cleaning (Black BK), the error does not occur.

If I click Deep Cleaning (Color C, M, Y), then the error does not occur.

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I am using Windows 10 x64 Version 20H2 and latest Canon drivers

Re: G7020 printer issue - strange behavior of the Deep cleaning function

Patrick — Fri, 04 Jun 2021 18:45:20 GMT

Hi gedonis,

To resolve this error, it is recommended that an ink flush is performed:

https://support.usa.canon.com/kb/index?page=content&id=ART175773

Re: G7020 printer issue - strange behavior of the Deep cleaning function

wacaster4 — Tue, 12 Jul 2022 18:07:00 GMT

Ink flush didn't help, still getting error code 5200. Cyan and Yellow will not print and tanks are 3/4 full

Re: G7020 printer issue - strange behavior of the Deep cleaning function

ArthurJ — Wed, 13 Jul 2022 18:50:30 GMT

Hi,

Based on the steps you have already taken, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.