MX920 Series printer

Habah — Mon, 05 Apr 2021 18:36:05 GMT

I went to print a #10 envelope; never had a problem before.

The envelope got jammed and is inaccessable from either rear of front. Cannot even be seen, so likely mangled inside. Is there any other way to get to and remove the jam?

Re: MX920 Series printer

ArthurJ — Thu, 22 Apr 2021 17:19:07 GMT

Hello,

Since you are unable to remove the paper jam from the front or rear of the scanner, it would require service. If your printer is in the 1 year warranty from the purchase date, please call Canon for free at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.

You will need to have a Canon account when you call. If you have not created account, please click HERE.

if the printer is out of warranty, you qualify for Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 mon-Sat, 9 AM to 9pm EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.

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Re: MX920 Series printer

Habah — Mon, 26 Apr 2021 18:13:04 GMT

Thank you. Was able to resolve.

topic Re: MX920 Series printer in Desktop Inkjet Printers

MX920 Series printer

Re: MX920 Series printer

Re: MX920 Series printer