topic Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working in Camera Software

Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

vpts — Wed, 22 Jun 2016 07:06:05 GMT

Hi!

Digital Photo Professional 4.4.30 for Windows 10 x64 (my Dell laptop) was working fine until yesterday afternoon. I made some editing works on some of my CR2 photos.

Then Ctrl+D to Convert and Save it to JPG. The processing file took forever and there was no output photo at all.

I tried to reinstall my graphic driver and then DDP4.4.30 for 3 times. Still no luck at all.

Do you know what happened and what would be a solution for it?

Thank you so much!

The link is the screenshot of the not-working step!

http://imgur.com/QPlaR0S

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Waddizzle — Wed, 22 Jun 2016 11:29:39 GMT

Did you first try to delete it before you re-installed it? Is it failing with all files, or just certain ones? When was the last time you ran a virus scan? Or, rebooted the computer?

What happens if you try to start the processing from the menus, instead of typing CTRL-D?

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

vpts — Wed, 22 Jun 2016 11:33:07 GMT

Thank you so much for reply!

Yes, I did uninstall both EOS Utility and DDP 4.4.30 and reinstalled

When it opened again, I tried to use the menu instead of Ctrl+D

Both ways were not working!

I was leaving the Processing windows open, and wait for an hour, nothing happened. I had to use Task Manager to End Task so the Processing windows was able to close!

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

jrhoffman75 — Wed, 22 Jun 2016 13:01:43 GMT

Try downloading and running this Microsoft uninstall fixit tool. It's worked for me when I have programs acting strangely.

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

vpts — Wed, 22 Jun 2016 13:24:33 GMT

Thanks, jrhoffman75!
I will give it a try, then I will post back!
I hope it works!

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

vpts — Wed, 22 Jun 2016 20:07:09 GMT

The problem still remains!

I really do not know how to make it work again!

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

jrhoffman75 — Wed, 22 Jun 2016 20:25:31 GMT

Give Canon a call at 1-800-OK-CANON.

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

vpts — Wed, 22 Jun 2016 20:37:09 GMT

Hi jrhoffman75,
I tried to completely uninstall it by deleting all everything (folders, registry, temporary files, etc.) now it worked again!

Thank you so much for not leaving me alone!

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Jensenchua — Thu, 22 Feb 2018 01:36:13 GMT

Hi jrhoffman75,

Greetings from Singapore. I have the same issue with my DPP. I followed the link you attached. But however...which files should I reinstall or uninstall? I don't see Canon files among the listed.

I actually uninstall one file - Microsoft Visual C++.... by mistake and it rendered my Photoshop unuseable. The Adobe staff actually repaired the file and my PS is ok again, Is it similarly situation with what happened to my DPP?

Sorry, this is the 1st it happened with the DPP in my PC. Appreciate your assistance.

Warmest regards

Jensen

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

jrhoffman75 — Thu, 22 Feb 2018 02:20:45 GMT

Try deleting DPP using Control Panel Programs and then install latest version downloaded from Canon support site. Latest version is 4.7.2.1.

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Jensenchua — Thu, 22 Feb 2018 02:33:39 GMT

Hi John,

Appreciate your prompt response. I just did uninstall from control panel as directed, (in fact, this is the 4th time) but the issue remains.This is weird. Never encountered b4 and been using DPP for years....feeling sad and lost.

Yes, I installed the latest 4.7.2.1

Hear from you when avail.

Jensen

Singapore

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

jrhoffman75 — Thu, 22 Feb 2018 02:36:53 GMT

Try this:

http://community.usa.canon.com/t5/Software/dpp-stops-working-on-windows-10/td-p/218581

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Jensenchua — Thu, 22 Feb 2018 02:41:04 GMT

Thanks again John, will try it. Hope it works.

Cheers

Jensen

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Jensenchua — Thu, 22 Feb 2018 14:47:53 GMT

Hi John,

Thanks for the latest solution, Afraid it still does not work. Will search for more solution. Really sad an "old friend" got wonky.

Sincere appreciation for your assistance again.

Blessing.

Jensen

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

jrhoffman75 — Thu, 22 Feb 2018 18:05:30 GMT

Hi Jensen. Yes, it’s very frustrating when software ( or anything) suddenly stops working the way it did for no apparent reason. It’s also extremely difficult to figure out why when it’s not a universal problem. I have used DPP since version 1, and that would ha e spanned XP to W10. Never had a problem. Similarly on my MacBook from one of the “animals” to High Sierra; no problem. Hopefully someone can identify a possible source to the problem some folks are having.

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Jensenchua — Fri, 23 Feb 2018 08:20:15 GMT

Hi John,

Just to keep you updated that Canon Singapore been amazing with their follow up service to ensure my DPP issue gets fixed. Apparently, it's linked to the Microsoft Registry. They did a remote assist and conduct deductive approach. Many attempts failed till they set up another account and open the files from there and the DPP was working once again.

Thank you once again for your time and assistance.

Cheers

Jensen

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

C18 — Sat, 12 May 2018 15:37:56 GMT

Thank you very much for sharing the solution. I don't have acess to DP for months because of this problem. Creating a new account at least let me use it.