topic Re: DPP faults while using with Windows Ten. Is this a Canon problem? in Camera Software

DPP faults while using with Windows Ten. Is this a Canon problem?

Mallard — Wed, 11 May 2016 20:21:32 GMT

Whether I am converting pictures from my T2i or T6i I have this error message. I was able to follow fault message wait and return to use. As of the last couple of days it just won't respond after opening. Anyone else having problems like this? It doesn't matter what I am doing it is the same response from the provided software provided from Canon with each camera. Any assistance would be greatly appreciated. Any downloads that would solve my problem would be great as well! I have found none so far.

Re: DPP faults while using with Windows Ten. Is this a Canon problem?

kvbarkley — Wed, 11 May 2016 21:51:35 GMT

What is the error message? What version of DPP?

Re: DPP faults while using with Windows Ten. Is this a Canon problem?

jrhoffman75 — Thu, 12 May 2016 18:20:36 GMT

Do you have the latest software?

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/support-dslr/eos-1d-mark-iv/!ut/p/z1/rZJNU8IwEIZ_CweOmYQW-3HsF4JQBFRoc-mENECVJKUN4M83dRgRGXWcMafN5N1nN_suxDCBWJBDsSaqkIJs9T3FVhZP-05_EKDRfc-IkBc_zkexOTDRzIJziCGmQpVqA1NKhBSZYMcjW2ZlJfM9VXUbnSNKOKuIDup9WcpKgbzeVm3EZA06OeCkegHFoSGWtMhh2rHdFTVdB1CbMdA1bAqI4awA6uYusTtLRnKzUSuyhCknYk-2NVz81jLWz-ib4yGdj98lHwQ0c23kWaHVd8c-GkxvrgRzv6sFbhiYRq-hnAQ_FEl1k_aZcBsNNSEKe07ou8YwsuFDw1gEcTZ9imZaffHFvw3o7rLb64Fok40qDuK1xhK1AYVYSZicvILJZ69g8sUrnVs873bY01sghWKvqsn8lzUoOXdMDhJUTDifjAFOJyPPa7XeANkG1AU!/dz/d5/L2dBISEvZ0FBIS9nQSEh/?tab=manuals

As indicated, we need a lot of more info.

Re: DPP faults while using with Windows Ten. Is this a Canon problem?

Mallard — Sat, 14 May 2016 15:29:54 GMT

I have the DPP 3.10.0.0 Version that came with my T2i and DPP4 that came with my T6i. The error is DPP has stopped operation. Close or wait until program resums operation. If I close it sends a message to windows and it is suppose to send a fix or a fault cause and infomation on why this is happening. If I chose to wait for program to resume it will either close on it's own or the little blue circle will just rotate around. That is all the numbers of the DPP that orginally came with each camera. Thanks for any help you might be able to offer!

Re: DPP faults while using with Windows Ten. Is this a Canon problem?

Waddizzle — Sat, 14 May 2016 16:30:48 GMT

You should follow John's advice and install the latest software, which is available at the link he posted.

Re: DPP faults while using with Windows Ten. Is this a Canon problem?

Mallard — Mon, 16 May 2016 03:36:16 GMT

Waddizzle, Thanks for your assistance and knowledge! It appears that your download guidance was spot on and I appreciate your suggestions!

Re: DPP faults while using with Windows Ten. Is this a Canon problem?

Mallard — Mon, 16 May 2016 03:38:28 GMT

Jrhoffman75 I appreciate the advice about the Dpp problem Thanks so much