topic Re: EOS Utility Software is not installing in Camera Software

EOS Utility Software is not installing

Enix — Mon, 25 Apr 2016 08:07:46 GMT

I have downloaded the EOS Utility 3.4.30 for Mac OSX and unzipped the file and mounted the disk image. When I click the installer, it begins to extract the files and appears to finish but nothing happens. Literally, nothing happens. No notification or error message or even a message asking me to type in my password. I have changed the setting to allow any downloaded apps anywhere to be installed so I don't get the "Are you sure? You downloaded this from a website" message any more but still it doesn't work. Any help is greatly appreciated. Thanks.

I am running OSX 10.11

Re: EOS Utility Software is not installing

kvbarkley — Tue, 26 Apr 2016 15:37:04 GMT

What camera do you have? Sometimes you need to install the version from the supplied disk first.

Re: EOS Utility Software is not installing

Enix — Tue, 03 May 2016 17:22:01 GMT

I have a EOS Rebel t6i. I don't think I got a disk with the utility on it. I have a "solutions disk" and a disk for the manual.

Re: EOS Utility Software is not installing

kvbarkley — Tue, 03 May 2016 17:33:01 GMT

The solutions disk is the one you want.

Re: EOS Utility Software is not installing

Enix — Tue, 03 May 2016 22:47:00 GMT

Ok Thanks! I will try later tonight.

Re: EOS Utility Software is not installing

Enix — Thu, 05 May 2016 04:40:06 GMT

I've inserted the disc and when I try to open the "Setup" application to install all the software and it appears as if it is about to open the installer and then it just closes. Nothing happens.

Re: EOS Utility Software is not installing

kvbarkley — Thu, 05 May 2016 14:25:36 GMT

Do you have pacifist? You might be able to use that to install the individual packages.

Re: EOS Utility Software is not installing

Enix — Thu, 05 May 2016 16:52:21 GMT

Never heard of pacifist. I'll look it up and download it.

Re: EOS Utility Software is not installing

Enix — Thu, 05 May 2016 17:06:33 GMT

I'll have to test this on the solutions disk when I get home.

Re: EOS Utility Software is not installing

Enix — Mon, 09 May 2016 05:19:57 GMT

I can't seem to figure out how to use Pacifist with the disk or the downloaded software installer from the canon website. Any tips?

Re: EOS Utility Software is not installing

Richard — Thu, 12 May 2016 01:01:54 GMT

Hi Enix,

Thanks for posting.

Please try this:

Put your EOS Solutions Disk in your computer's optical drive, then exit the installer when it opens. Next, double-click the "eum3.4.30-installer" file in "EU3.4.30" to begin installation and follow the on-screen instructions, including a request to restart your computer if it appears.

Re: EOS Utility Software is not installing

Enix — Thu, 12 May 2016 02:52:24 GMT

I have a MacBook Pro with Mac OSX El Capitan latest version. Will that matter? I don't recall an installer when I insert the solutions disk. When I follow the instructions on the installation manual, which says to double-click on the "Set-up" icon, it tries to open but then closes immediately without doing anything. When looking through the folders there is no emu3.4.30-installer file or EU3.4.30. If it helps, my disk is ver. 30.4.

Re: EOS Utility Software is not installing

davidmathieson — Mon, 24 Oct 2016 17:55:53 GMT

Did you ever find a solution to this? I'm encountering the same problem and it's super frustrating. I've downloaded the new EOS Utility 3.5 from the website and can't get that to install, either. Currently running Sierra on my MacBook Pro.

Re: EOS Utility Software is not installing

jrhoffman75 — Tue, 25 Oct 2016 21:50:20 GMT

You need to download the file that's called EOS Solution Disk.

The updater files on the Canon site will only update software that is already installed.

Re: EOS Utility Software is not installing

bpstrope — Thu, 26 Mar 2020 00:27:56 GMT

5 years later, and I'm hitting the same thing.

Yes, I started with EOS Utility, and then I tried the solutions disk, and yes I changed my security preferences to allow software installed from anywhere.

None of these changed anything. All the applications unzip and then extract, and then nothing happens, no warnings, no failures, and apparently no installed software.

Thanks for any suggestions.

Re: EOS Utility Software is not installing

jrhoffman75 — Thu, 26 Mar 2020 00:34:55 GMT

Give Canon a call at 1-800-OK-CANON