topic Re: Unable to install DPP4 on iMac. in Camera Software

Unable to install DPP4 on iMac.

InstaMarv — Sat, 02 Jan 2016 05:48:50 GMT

I can't get past basic download steps (below) installing an updated version of DPP... ver. 4.3.31 ?

Clicking/dbl-clicking that DPP4.3.31 drive does extract files... but to where I don't know because when I check the finder, there are no new files added anywhere and nothing opens.

I've tried the download three times now... is this something stupidly obvious?
Thanks for any help.

Re: Unable to install DPP4 on iMac.

jrhoffman75 — Sat, 02 Jan 2016 11:57:18 GMT

In Finder:

Applications -> Canon Utilities -> Digital Photo Professional 4

Should be there.

Re: Unable to install DPP4 on iMac.

InstaMarv — Sat, 02 Jan 2016 18:23:03 GMT

Thanks John but it's still 4.3.0.0 there...

Re: Unable to install DPP4 on iMac.

jrhoffman75 — Sat, 02 Jan 2016 19:07:50 GMT

I never had this happen, so I am just throwing suggestions.

DO you perhaps have two user accounts?

Re: Unable to install DPP4 on iMac.

InstaMarv — Sat, 02 Jan 2016 20:08:29 GMT

I appreciate any help you're throwing out, John! No other user accounts set up on my iMac... this is just so strange.

Re: Unable to install DPP4 on iMac.

jrhoffman75 — Sat, 02 Jan 2016 20:24:39 GMT

You could try this to remove all traces of DPP.

1. delete DPP 4 by dragging folder to trash

2. delete these files:

Users (you) Library/Preferences/com.canon.Digital Photo Professional.plist

Users (you) Library/Preferences/com.canon.Digital Photo Professional Batch.plist

Then try to reinstall again.

Re: Unable to install DPP4 on iMac.

InstaMarv — Wed, 06 Jan 2016 03:57:01 GMT

I created a new user account on my iMac and was able to get the install done. Thank you for your help!