topic Re: EOS Utility - not installing in Camera Software

EOS Utility - not installing

Brendt — Mon, 28 Dec 2015 17:30:47 GMT

EOS Utility 2.14 downloads on MAC 10.10.5 Yosemite but does not isntall. Any suggestions? Thanks 🙂 Brendt

Re: EOS Utility - not installing

jrhoffman75 — Mon, 28 Dec 2015 19:24:27 GMT

When you download the .dmg file and then double click the download to install what error message do you get?

Re: EOS Utility - not installing

Brendt — Wed, 30 Dec 2015 13:32:18 GMT

Hi John,

nothing. Really nothing. I do get the usual discs but the start of the installers results in nothing. No error msg, no pop up window, no ... nothing.

Is not really helpful but so is my feeling 😞

Brendt

Re: EOS Utility - not installing

jrhoffman75 — Wed, 30 Dec 2015 15:42:38 GMT

Give the Canon support line a call. I have always found them helpful.

Re: EOS Utility - not installing

Brendt — Wed, 30 Dec 2015 17:35:02 GMT

🙂

Re: EOS Utility - not installing

TCampbell — Sat, 02 Jan 2016 16:34:02 GMT

You are saying the disk image mounts, you open the disk image and click the installer... but you don't even get a window opening when you double click the installer?

You could open the "Console Utility" (part of the OS... It's found in the Applications -> Utilities folder) and watch it as you try to launch the installer to see if any messages are logged to the system logs.

The Console Utility is the Mac system console for everything (all devices, all apps, etc.) so you'll see a LOT of messages that have nothing to do with your app. Also it's normal to see lots of diagnostic messages, informational messages, and even warning messages that can safely be ignored (some people freak out when they look at the console because they had no idea all that stuff was happening on their Mac. Apple does a good job of hiding the complexity of the underlying UNIX operating system.)

Re: EOS Utility - not installing

Brendt — Mon, 04 Jan 2016 19:45:15 GMT

I'll give it a try - UNIX BSD is familiar to me.

Thanks 🙂

Brendt