topic My ImageBrowser EX stopped importing photos in Camera Software

My ImageBrowser EX stopped importing photos

dustee_knapp — Mon, 30 Nov 2015 15:07:27 GMT

When I upload photos to my computer, ImageBrowser EX will make a folder like it always has but it will be empty. I have a Mac and am not sure if it correlates to when I updated the IOS to El Capitan or not. Please help!

Re: My ImageBrowser EX stopped importing photos

Richard — Wed, 02 Dec 2015 20:34:50 GMT

Hi dustee_knapp,

You may need to update the Canon CameraWindow.

So we may better assist you, please reply with the following:

Which Canon camera do you have?
Which version of Mac did you have before installing El Capitan?

Re: My ImageBrowser EX stopped importing photos

RobertTheFat — Wed, 02 Dec 2015 22:19:45 GMT

@dustee_knapp wrote:
When I upload photos to my computer, ImageBrowser EX will make a folder like it always has but it will be empty. I have a Mac and am not sure if it correlates to when I updated the IOS to El Capitan or not. Please help!

A surprisingly large percentage of the questions and complaints we get in this forum are from people having trouble uploading pictures from their cameras. Inevitably, the answer is: get a card reader. Card readers are inexpensive, reliable, and easy to use; and they don't run down your camera's battery. It's senseless to keep beating your head against the wall when the solution is so simple and so obvious.