topic Re: EOS Utility not working with Windows 10 in Camera Software

EOS Utility not working with Windows 10

almaniac — Sun, 02 Aug 2015 19:03:17 GMT

Hi all,

I just upgraded to Windows 10, and immediatly ran into the problem that is described in this thread about Windows 8:

http://community.usa.canon.com/t5/Software/Eos-Utility-problem/td-p/1189

After reading that thread I decided to unplug the other USB devices I had in the computer at the time (Garmin Watch, USB key, smart phone) and turn off the camera. I then turned on the camera and ran the EOS utility and it found my camera and worked correctly.

Clearly this problem is still not resolved, but that simple work-around gets me downloading my pictures again. There are a lot of other things people tried in the above thread, but I just unplugged the USB devices and was good to go.

Re: EOS Utility not working with Windows 10

ceesvg — Mon, 03 Aug 2015 06:23:55 GMT

Same here.

My workaround is:

disconnect camera

remove the driver from windows devices

reconnect camera

Works for me 🙂

Re: EOS Utility not working with Windows 10

almaniac — Tue, 04 Aug 2015 16:39:06 GMT

Just unplugging any other USB devices before connecting the camera should be good enough. You shouldn't have to disable or remove the drivers for your devices.

But hey! If it works, it works.

Re: EOS Utility not working with Windows 10

ceesvg — Wed, 05 Aug 2015 05:05:45 GMT

yep, if it works, it works,

but I'll try unplugging the other usbcables and see what happens 🙂

Re: EOS Utility not working with Windows 10

ceesvg — Wed, 05 Aug 2015 06:55:02 GMT

Well......

your option works... but i found another solution, bit of searching but it works.

Through the startup folder of windows the eos utility will auto start when starting windows.

but if you edit the shortcut in the startup folder to start "eos utility 2" (leave the rest of the shortcut in place) it will bring up the utility apparently in a different mode (or another version of it :)) that will recognize the camera as soon as you conect it (and switch it on :))

have not yey found out how to start it in the system tray 😞 but will keep looking

Re: EOS Utility not working with Windows 10

JerseyDog — Sat, 08 Aug 2015 13:58:50 GMT

Having a similar issue on a Win10 PC - camera is recognized, but the EOS Utility will no longer download images from the camera. I have it set to execute automatically in the preferences, but it just won't work. In fact, the option to download is not even active on the EOS Utility window. (see screen shot) I tried the solutions above, inculding disabling all portable devices and trying different USB ports - in all cases the camera IS recognized but it simply will not download images - I can only retrieve them by removing the SD card from the camera and plugging it into the PC then copying from there.

Re: EOS Utility not working with Windows 10

JerseyDog — Sat, 08 Aug 2015 14:09:22 GMT

OK, solved it. Went to the Canon Support site and although there is no updated software for WIN 10, I checked what was available in the Win 8.1 software. There is an "EOS Utility Updater"... this installed "EOS Utility 2" and now it is working just fine.

Re: EOS Utility not working with Windows 10

bobw20003 — Sun, 23 Aug 2015 22:36:15 GMT

Great job! Worked like a charm! Thanks for posting!

Re: EOS Utility not working with Windows 10

HighSierra — Tue, 25 Aug 2015 14:58:09 GMT

I'm having the same problem. Just upgraded to Windows 10. Can't connect my 70D via USB or Wireless. EOS utility only shows 2 buttons. One says Pairing over WiFi/Lan the other is Cancel.

Camera screen looks ok. Says to start software on PC. EOS utility is running.

EDIT: Here is what EOS utility looks like.

Re: EOS Utility not working with Windows 10

ceesvg — Tue, 25 Aug 2015 15:08:24 GMT

Have you tried the option about ËOS Utility 2 ??

This seems to solve the problem for most of this.....

Re: EOS Utility not working with Windows 10

HighSierra — Tue, 25 Aug 2015 18:16:30 GMT

How do I change this: "C:\Program Files (x86)\Canon\EOS Utility\EOS Utility.exe" /AutoStartUp"

Where do I add the "2"?

Re: EOS Utility not working with Windows 10

HighSierra — Tue, 25 Aug 2015 20:27:49 GMT

If you are referring to Downloading the EOS utility updater, I've done that.

Re: EOS Utility not working with Windows 10

ceesvg — Wed, 26 Aug 2015 07:29:48 GMT

the EOS 2 utility is (at least on my laptop) in the folder

C:\Program Files (x86)\Canon\EOS Utility\EU2

and is called "EOS Utility 2.exe"

Any shortcuts or startup items should point to this program.

This worked for me 🙂

Re: EOS Utility not working with Windows 10

HighSierra — Wed, 26 Aug 2015 13:54:36 GMT

Hey ceevsg, thanks. That was what was missing. My shortcuts referenced another version of the EOS utility. I wonder if Win 10 upgrade changed the references or if "2" is the version for Win 8 and 10.

Re: EOS Utility not working with Windows 10

fedorenkosergiy — Thu, 27 Aug 2015 19:28:03 GMT

You have to download EOS Utility upgrade and install it

Open chapter Software and select EOS Utility 2.14.20 Updater for Windows

Download

Re: EOS Utility not working with Windows 10

HighSierra — Thu, 27 Aug 2015 21:08:30 GMT

I had already done that.

Re: EOS Utility not working with Windows 10

ceesvg — Fri, 28 Aug 2015 08:10:25 GMT

I assume that the EOS utility 2 indeed is for windows 10... not sure...

But Canon didn't make any rumour about it. At least it slipped my attention

Re: EOS Utility not working with Windows 10

JerseyDog — Fri, 28 Aug 2015 13:26:06 GMT

It's not mentioned in the windows 10 updates, I found it in the 8.1 section. I guess Canon doesn't know you can go from 7 to 10... 😞

Re: EOS Utility not working with Windows 10

ceesvg — Fri, 28 Aug 2015 15:18:47 GMT

😂😂😂😂

Re: EOS Utility not working with Windows 10

HighSierra — Sat, 29 Aug 2015 11:43:39 GMT

There should be enough information in this thread for them to figure out the problem.