topic Re: I cant fully download Image Browser EX.. in Camera Software

I cant fully download Image Browser EX..

Jmax — Sun, 13 Jul 2014 19:12:10 GMT

I am having trouble fully downloading Image Browser EX, i only get to 80%.. Got a message about Microsoft silverlight but when I tried to download Silverlight got a mesage that the latest version was already downloaded. I then uninstalled it (Image Browser EX) and put the disc back in and installed it again, but i get the same problem.. Any suggestions? Thanks

Re: I cant fully download Image Browser EX..

Jason — Sun, 13 Jul 2014 19:23:12 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

Thanks and have a great day!

Re: I cant fully download Image Browser EX..

Jmax — Sun, 13 Jul 2014 20:58:40 GMT

I am running Windows 7 Version 6.1

Re: I cant fully download Image Browser EX..

Mykolas — Wed, 30 Jul 2014 11:14:33 GMT

Jmax,

Try uninstalling both our software as well as Silverlight, then run the installation of our software again from the CD. There should be a point in the process that it detects that Silverlight is not installed and it displays a screen for installing it. Once it is installed again, complete the rest of the installation process and try loading ImageBrowser EX again after restarting your computer.

If this is a time sensitive-matter, additional support options are available at Contact Us.